Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support high-profile clients, manage communications, and drive process improvements.
- Company: Join Experian, a global leader in data and technology, transforming industries worldwide.
- Benefits: Enjoy hybrid work, competitive pay, 25 days leave, healthcare, and a bonus plan.
- Why this job: Be part of a dynamic team focused on client success and innovation in financial operations.
- Qualifications: Customer service experience, strong communication skills, and attention to detail are essential.
- Other info: Recognised as a top workplace, we celebrate diversity and promote work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Experian Nottingham, England, United Kingdom
Client Support Executive
Experian Nottingham, England, United Kingdom
Get AI-powered advice on this job and more exclusive features.
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Are you passionate about delivering exceptional client experiences and driving process improvements? Join our dynamic team as a Strategic Client Support Administrator, reporting into the Strategic Client Support Manager, where you\’ll help support high-profile clients, collaborating across teams, and shaping the future of our financial operations. As a Strategic Client Support Administrator, you will be the dedicated contact for a select group of high-profile clients. You will help ensure exceptional client service, operational efficiency, and process improvement.
- PO Management: Manage purchase order (PO) processes, including tracking expiring or missing POs and coordinating with clients and our teams to secure these.
- Client Communication & Escalations: Handle client-facing communications, manage escalations, and resolve issues related to requests submitted to the Strategic Client Support & Billing teams.
- Client Support & Ticketing: Respond to incoming client calls, create or help raise support tickets, and ensure prompt resolution by partnering with relevant departments.
- Stakeholder & Client Collaboration: Participate in calls to resolve complex queries (e.g., account set-up/maintenance), and act as an important resource for our teams such as Sales and Accounts Receivable.
- Request Triage: Address and triage ad hoc client requests, including data and technical queries.
- Process Improvement Projects: Identify and address process gaps, risks, and controls; drive automation and continuous improvement initiatives driven by key insight into client needs and internal team collaboration.
- Controls & Audits: Support internal controls and audit processes to ensure compliance.
Qualifications
- Track record in delivering high-quality customer service or managing billing-related processes
- Demonstrated experience working with billing platforms or financial reporting systems
- Experience working in a financial operations, including collaborating with senior management across different locations
- Excellent interpersonal, relationship-building, and stakeholder management skills, with the ability to influence others
- Can manage multiple priorities
- Attention to detail and experience in process improvement or automation is advantageous
Additional Information
- Hybrid – 2 days Nottingham based
- Great compensation package and discretionary bonus plan
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Internal: G.National-Customer Service | EB11
Our uniqueness is that we celebrate yours. Experian\’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian\’s people first approach is award-winning; World\’s Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian\’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers – Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
Referrals increase your chances of interviewing at Experian by 2x
Sign in to set job alerts for “Client Executive” roles.
Customer Relationship Management Manager
Matlock Bath, England, United Kingdom 4 weeks ago
Loughborough, England, United Kingdom 17 hours ago
Nottingham, England, United Kingdom 1 day ago
Engineering Steels Account and New Business Manager
Chesterfield, England, United Kingdom 2 months ago
Derby, England, United Kingdom 3 weeks ago
Ashbourne, England, United Kingdom 3 months ago
Mansfield, England, United Kingdom 1 week ago
Belper, England, United Kingdom 1 month ago
Account Executive – SaaS ERP Solutions. Hybrid, RECRUITMENTREVOLUTION.COM
Grantham, England, United Kingdom 3 weeks ago
Account Executive – Specialist Housing (Commercial Insurance)
Beeston, England, United Kingdom 3 weeks ago
Chesterfield, England, United Kingdom 1 month ago
Ashby-De-La-Zouch, England, United Kingdom 3 weeks ago
Nottingham, England, United Kingdom 4 days ago
Leicester, England, United Kingdom 2 weeks ago
Loughborough, England, United Kingdom 3 weeks ago
Loughborough, England, United Kingdom 3 weeks ago
Nottingham, England, United Kingdom 3 months ago
Client Side Cost Manager / Quantity Surveyor – Derbyshire
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Client Support Executive employer: Experian
Contact Detail:
Experian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Executive
✨Tip Number 1
Familiarise yourself with the financial operations landscape, especially in areas like billing platforms and client support systems. Understanding these tools will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of Experian on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Client Support Executive role, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or handled escalations in previous roles. Being able to articulate your experience in managing client communications and resolving issues will set you apart from other candidates.
✨Tip Number 4
Showcase your interpersonal skills by preparing to discuss how you've built relationships with stakeholders in past positions. Highlighting your ability to influence and collaborate effectively will resonate well with the hiring team at Experian.
We think you need these skills to ace Client Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client support and process improvement. Use specific examples that demonstrate your ability to manage client communications and resolve issues effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional client experiences. Mention how your skills align with the responsibilities of the Client Support Executive role, particularly in managing purchase orders and collaborating with stakeholders.
Showcase Relevant Skills: Emphasise your interpersonal and relationship-building skills in your application. Provide examples of how you've influenced others or managed multiple priorities in previous roles, as these are key attributes for the position.
Highlight Process Improvement Experience: If you have experience in identifying process gaps or driving automation initiatives, make sure to include this in your application. This will demonstrate your proactive approach to enhancing operational efficiency, which is crucial for the role.
How to prepare for a job interview at Experian
✨Showcase Your Customer Service Skills
As a Client Support Executive, your ability to deliver exceptional client experiences is crucial. Prepare examples from your past roles where you successfully managed client relationships or resolved issues, highlighting your communication and problem-solving skills.
✨Understand the Role of Process Improvement
Familiarise yourself with process improvement methodologies. Be ready to discuss how you've identified gaps in processes in previous roles and the steps you took to enhance efficiency. This will demonstrate your proactive approach to operational excellence.
✨Prepare for Client Communication Scenarios
Anticipate questions related to handling client escalations and communications. Think of specific instances where you effectively managed difficult conversations or resolved conflicts, showcasing your interpersonal skills and ability to influence others.
✨Research Experian's Culture and Values
Understanding Experian's commitment to diversity, equity, and inclusion will help you align your answers with their values. Be prepared to discuss how you can contribute to their culture and support their mission of creating a better tomorrow together.
