Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and optimise our website to enhance customer journeys and drive engagement.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy a competitive salary, hybrid work, generous leave, and health benefits.
- Other info: Be part of an award-winning workplace that values diversity and innovation.
- Why this job: Make a real impact on customer experience while working with innovative teams.
- Qualifications: Experience in managing customer-facing websites and collaborating across teams.
The predicted salary is between 50000 - 60000 £ per year.
Department: Marketing and Communications
Schedule: Full Time
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Why this role is important to us
For many customers, experian.co.uk is their first interaction with our brand, making it a critical driver of engagement, acquisition and long-term value. Operating within a regulated environment, it's essential that the website not only performs commercially but also meets governance, compliance and brand standards. This role is important for shaping how we improve customer journeys, collaborate across partners and deliver a clear, prioritised roadmap that balances customer needs, commercial outcomes and regulatory requirements.
Work that matters – What you'll do
- Manage experian.co.uk, ensuring it performs against commercial, customer and regulatory goals
- Improve optimisation of journeys and landing pages to improve conversion and customer experience
- Build and manage a clear, prioritised optimisation roadmap in consideration of business goals
- Collaborate with Product, Paid Media, Compliance, UX and Development teams to deliver improvements
- Lead delivery from idea through to implementation, testing and performance analysis
Qualifications
What you'll need to bring to the role & Experian
- Experience managing and optimising customer-facing websites, in a regulated environment
- Experience building and delivering roadmaps while balancing commercial, technical and compliance needs
- Experience with CRO, customer journeys and data-led optimisation
- Demonstrated experience collaborating with multiple partners to influence and promote outcomes
- Operate at both strategic and hands-on levels
More about you
- Management skills with a collaborative mindset
- Organised and able to manage competing demands
- Experience with CMS platforms and working with development teams
- Understanding of SEO, experimentation and workflow tools such as Jira (desirable)
Additional Information
Hybrid role - 40% office base
Great compensation package and discretionary bonus plan
Core benefits include pension, BUPA healthcare and more
25 days annual leave plus bank holidays
Experian's uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World’s Best Workplaces (TM) 2024 (Fortune Top 25), Great Place To Work (TM) in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Website & Optimisation Manager in City of Westminster employer: Experian
Contact Detail:
Experian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Website & Optimisation Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your work. This is especially important for roles like Website & Optimisation Manager where your past projects can speak volumes.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their goals, especially in optimising customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Website & Optimisation Manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Website & Optimisation Manager role. Highlight your experience with customer-facing websites and optimisation strategies, as this will show us you understand what we're looking for.
Showcase Your Collaboration Skills: We love a team player! In your application, mention any past experiences where you've worked with different teams like Product, UX, or Development. This will help us see how you can fit into our collaborative culture.
Be Data-Driven: Since this role involves data-led optimisation, include specific examples of how you've used data to improve customer journeys or conversion rates. We want to know how you think and act based on insights!
Apply Through Our Website: Don't forget to submit your application through our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Experian
✨Know Your Website Inside Out
Before the interview, make sure you thoroughly explore experian.co.uk. Understand its structure, key features, and any recent updates. This will not only show your genuine interest in the role but also help you discuss how you can improve customer journeys and optimise landing pages.
✨Prepare for Collaboration Questions
Given the importance of teamwork in this role, be ready to share examples of how you've successfully collaborated with different teams in the past. Think about specific projects where you balanced commercial needs with compliance and technical requirements, as this will demonstrate your ability to work across departments.
✨Showcase Your Data-Driven Mindset
Since the role involves data-led optimisation, come prepared with examples of how you've used data to inform decisions in previous positions. Discuss any experience you have with CRO and how it has impacted customer experience and conversion rates.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your understanding of the role and the company. Inquire about the current optimisation roadmap or how they measure success in improving customer journeys. This shows you're thinking strategically about the position.