At a Glance
- Tasks: Lead product strategy and innovation in a dynamic, AI-driven market.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy hybrid working, competitive salary, healthcare, and generous leave policies.
- Other info: Be part of an award-winning workplace that values diversity and inclusion.
- Why this job: Shape the future of consumer experiences and drive impactful change.
- Qualifications: Expertise in agile product development and exceptional communication skills required.
The predicted salary is between 90000 - 110000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few.
The Product Director is a senior product leadership role within Experian’s Consumer Business (ECS), working in close partnership with the Chief Product & Commercial Officer to shape the direction of ECS's product portfolio in response to a rapidly evolving market in which AI is reshaping consumer behaviour and the competitive landscape. The role carries broad accountability across ECS's product portfolio, with the mandate expected to evolve as the business continues to diversify.
You will be responsible for setting and driving product strategy across this portfolio to achieve the region's revenue growth and customer strategy ambitions, ensuring our products evolve ahead of a fast-changing, AI-led market and that we win as consumer journeys move on- and off-property. You will be a key leader within the ECS Product Community, fostering an environment where we launch market-leading, future-facing propositions at pace. You will incorporate internal and external perspectives, including regulatory engagement, to ensure we deliver a best-in-class experience for our customers. You are required to lead in a global context, working closely with our teams in India and the UK to scale and improve ways of working across locations. There is an expectation that this role will be highly visible across both sites, to drive optimised ways of working and ultimately deliver business growth.
Core responsibilities:
- Shape ECS's overall product strategy in close partnership with the Chief Product & Commercial Officer, responding to AI-driven shifts in consumer behaviour and the competitive landscape.
- Define and lead product strategy and vision across ECS's core product portfolio, aligned to ECS and UK&I strategic goals.
- Own and deliver the product roadmap over a 12–24 month horizon, ensuring it is resourced and prioritised effectively.
- Shape and scale the next generation of value-led, goal-based propositions and the wider diversification of ECS's product set, evolving our products from stand-alone experiences into interconnected, signal-led customer journeys.
- Drive ECS's data and AI strategy as a source of competitive advantage across the product portfolio, including how we reach customers as consumer journeys extend on- and off-property.
- Harness consumer-permissioned data as a strategic advantage, turning real-time signals and alerts into personalised, converting moments across the portfolio.
- Lead the evolution of our Product Development operation across our global teams, driving improved collaboration.
- Deliver strategic plan revenue targets through product innovation, pricing and commercial model evolution, and portfolio diversification.
- Make prioritisation decisions that balance business needs, customer value, and regulatory requirements.
- Build and lead a high-performing product team, working closely with Engineering, Commercial, Analytics and AI/Data functions.
- Set OKRs across core product domains and collaborate across the wider ECS product portfolio to ensure consistency and alignment.
What would success in the role look like?
- A world-class product experience that delivers commercial growth and customer satisfaction.
- Successful launch and scale-up of new value-led, goal-based propositions that meet our changing customer needs.
- Demonstrable progress on data, AI and off-property strategy, with the product portfolio positioned to win as the market shifts toward AI-led and agentic consumer journeys.
- A highly engaged and motivated product team, across different geographies, delivering value consistently.
- Strong alignment across Product, Engineering, Commercial and Technology functions, with this role recognised as a key strategic partner to the CPCO.
- Clear evidence of innovation, market responsiveness and regulatory engagement.
- Continued growth of ECS's presence and leadership across our India and UK teams.
- Consumer-permissioned data demonstrably powering richer personalisation and higher-converting propositions across the portfolio.
Qualifications Skills & competencies needed:
- Agile product development practice expert and technologist – deep understanding of how products work, the tech stacks that support them, and how AI is reshaping both.
- Exceptional communication skills – concise, clear and able to simplify complexity.
- Deeply client-focused – externally engaged product strategy approach with ability to influence UK&I regulatory bodies.
- Innovation evangelist – bold and ambitious propositions that drive growth and energise teams.
- Commercial strategist – drives growth through pricing, commercial models, and market assessments.
- Experienced P&L manager – highly numerate and comfortable managing complexity across a large, diversifying product portfolio.
- Stakeholder management and people leadership – able to operate as a trusted senior partner to the CPCO and influence senior stakeholders across a matrixed, geographically dispersed organisation (India and UK), inspiring followership within the team.
- Future-focused mindset – comfortable setting strategy amid ambiguity, and evolving the product portfolio as the market shifts toward AI-led and agentic consumer experiences.
Additional Information:
- Internal grade: EB6
- Benefits package includes: Hybrid working - 60% in the office.
- Core benefits include pension, Bupa healthcare, Sharesave scheme and more.
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Experian is proud to be an Equal Opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Product Director Experian Consumer Services in City of Westminster employer: Experian
Experian is an exceptional employer that fosters a dynamic work culture in Nottingham, where innovation meets collaboration. With a strong emphasis on employee growth and development, you will have access to cutting-edge resources and a hybrid working model that promotes work-life balance. Join us to be part of a forward-thinking team that values your contributions and offers excellent benefits, making your career both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Product Director Experian Consumer Services in City of Westminster
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Experian!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Experian would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Experian through your school's career services!
We think you need these skills to ace Product Director Experian Consumer Services in City of Westminster
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Director Experian Consumer Services, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Director Experian Consumer Services position at Experian. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Experian
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
