Business Operations Lead

Experian Nottingham, England, United Kingdom

Business Operations Lead

Experian is a global data and technology company powering opportunities for people and businesses worldwide. We redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market using data, analytics and software. Our mission is to help millions of people realize their financial goals and save time and money.

Job Description

We are looking for a dynamic and strategic Business Operations Lead to join our Cyber Fusion Center (CFC). This leadership role manages programmes, ensures compliance, improves workflows, and represents the CFC to client auditors and regulators. You will report directly to the Senior Director of Cyber Forensics and Threat Hunting.

Important Responsibilities

• Governance, Risk & Compliance
  • Ensure operational activities align with organisational policies, regulatory requirements and cybersecurity frameworks (NIST CSF, ISO 27001, SOC 2, GDPR).
  • Support audit readiness, compliance documentation and evidence collection for internal and external reviews.
  • Represent the Cyber Fusion Centre during audits, assessments and compliance reviews.
• Strategic Operations & Governance
  • Define operational governance models, leadership cadences, risk reviews and performance tracking.
  • Improve programmes across CFC workflows, tooling and reporting to enhance efficiency and scalability.
• Data-Driven Insights & Metrics
  • Define and report on indicators and operational metrics to measure performance, identify trends and inform strategic decisions.
  • Develop dashboards (Tableau, Power BI) to visualise incident metrics, threat trends and operational health.
  • Create forecasting and scenario analysis to evaluate potential impact of process changes.
  • Coordinate automation of metric reporting dashboards with CFC leadership and tower leaders.
• Partner Engagement & Communication
  • Deliver executive-level briefings and client engagement materials to showcase CFC capabilities.
  • Present the Cyber Fusion Center\’s services, capabilities, and incident management workflows to internal departments and newly acquired organisations:
  • Support M&A integration efforts.

Qualifications

• Experience in business operations, programme management or cybersecurity operations with audit & consultancy background.
• CISSP, CISM or similar cyber‑related qualifications.
• Technical Skills
  • Familiarity with cybersecurity tools and concepts (SIEM, threat intelligence platforms, incident response workflows).
  • Proficiency in data analysis tools (Tableau, Excel, Power BI).
  • Collaboration & Documentation: SharePoint, xWiki, Confluence, Microsoft Teams, OneNote.
  • ServiceNow, Jira.
  • PowerShell, Python scripting for automation and reporting.
  • Awareness of AI/ML applications in cybersecurity operations.
• Operational Skills
  • Driving operational efficiency and process improvement across operations, with proficiency in data analysis and finance management to support projects and growth.
  • Technical writing, process documentation and training procedures.
  • Familiarity with NIST CSF, ISO/IEC 27001, SOC 2, GDPR, HIPAA and CIS Controls.
  • Experience supporting or representing teams during audit engagements and compliance assessments.

Benefits Package

• Flexible work environment – hybrid or office based on preference.
• Competitive salary with discretionary bonus plan.
• Core benefits: pension, Bupa healthcare, share‑save scheme and more.
• 25 days annual leave with 8 bank holidays and 3 volunteering days; additional leave can be purchased.

Experian is proud to be an Equal Opportunity and Affluent Action employer. Diversity drives our success and everyone can thrive at Experian, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know.