Product Experience Director in South West London

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Experian Software Solutions (ESS) are looking for a dynamic and visionary Product Experience Director to lead our Ascend Technology Platform team. You will be responsible for strategic leadership, overseeing client and partner onboarding, enhancing digital experiences, developing self-serve capabilities, and driving UI/UX excellence. Additionally, the role will focus on the end-to-end client proposition in collaboration with product teams outside their direct team. This is a hybrid position based in London or Nottingham reporting to the Senior Vice President for Platform and Digital.

Main Responsibilities:

• Strategic Leadership: Provide direction to the Digital Experience and Functionality team, encouraging a culture of innovation and excellence. Develop a strategic roadmap for digital experience and functionality, aligning with the goals of the Ascend Technology Platform. Collaborate with senior leadership to define and prioritize main programs, ensuring agreement on organizational goals.
• Client and Partner Onboarding: Oversee the end-to-end client and partner onboarding process, ensuring a seamless and efficient experience. Develop and implement strategies to enhance onboarding processes, reducing time to value and increasing client satisfaction.
• Digital Experience and Self-Serve Capabilities: Lead the development of digital experiences, ensuring they are intuitive, user-friendly, and meet the needs of clients and partners. Guide the creation and optimization of self-serve capabilities, empowering clients and partners to access information and perform tasks independently. Monitor digital experience metrics, identifying opportunities for continuous improvement.
• UI/UX Excellence: Oversee the design and implementation of user interfaces (UI) and user experiences (UX) that are visually appealing, functional, and aligned with best practices.
• Learning and Development: Develop and implement learning and development programs to enhance the skills of the Digital Experience and Functionality team. Ensure that training programs are aligned with our goals and meet the needs of clients and partners.
• End-to-End Client Proposition: Collaborate with product teams outside the direct team to provide a cohesive and comprehensive client proposition. Identify and address gaps in our client journey, working with teams to deliver a seamless and integrated experience. Advocate for the needs and preferences of clients, ensuring their feedback is incorporated into product development efforts.

Qualifications:

• Experience in a Senior Leadership role, with a focus on digital experience, UI/UX, and client onboarding.
• Experience developing and delivering a visionary roadmap.
• Experience working with a range of partners including senior management.
• Experience with digital experience best practices, UI/UX design principles, and self-serve capabilities.
• Experience leading and developing teams, encouraging a culture of innovation and excellence.
• Experience in the technology or software industry, with a focus on platform-based solutions.

Additional Information:

• Benefits include a flexible work environment, working hybrid or in the office if you prefer.
• Great compensation package and discretionary bonus plan.
• Core benefits include pension, Bupa healthcare, sharesave scheme and more.
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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