At a Glance
- Tasks: Drive improvements in customer experience through data-driven optimisation and experimentation.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy hybrid working, competitive pay, healthcare, and generous leave options.
- Other info: Be part of an award-winning workplace that values diversity and inclusion.
- Why this job: Make a real impact by enhancing customer journeys and unlocking financial opportunities.
- Qualifications: Experience in CRO, A/B testing, and data analysis is essential.
The predicted salary is between 40000 - 50000 £ per year.
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
Why this role is important to us
At Experian Consumer Services, Identity Plus is central to helping customers protect their identity while unlocking financial opportunities. This role is important in driving continuous improvement across our digital journeys using data, experimentation and personalisation to enhance customer experience and deliver measurable commercial growth. This is a hybrid role based in our London office.
Work that matters
- Deliver the optimisation and experimentation roadmap for Identity Plus, driving improvements in conversion, engagement and retention
- Design, implement and analyse A/B tests end-to-end, turning insights into relevant outcomes
- Identify and deliver opportunities for upsell, cross-sell and churn reduction
- Manage and prioritise the eCommerce testing backlog following organisational goals
- Collaborate with Product, Analytics, UX and Engineering to deliver impactful experiments
Qualifications
What you'll need to bring to the role & Experian
- Experience in CRO, optimisation or eCommerce roles
- Experience running A/B testing and experimentation programmes
- Experience using tools such as GA, Adobe or Mixpanel
- Experience working in agile environments and managing backlogs or delivery cycles
- Can translate data into clear, commercially focused insights and recommendations
More about you
- A passion for continuous optimisation motivated by data decision making
- Commercially focused, with an understanding of performance metrics
- Organised and able to manage concurrent projects with pace across teams
Additional Information
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus plan
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Internal Grade EB9/E
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Optimisation Executive employer: Experian Ltd
Experian is an exceptional employer, offering a dynamic work environment in London that fosters innovation and personal growth. With a strong commitment to employee well-being, the company provides a comprehensive benefits package, including hybrid working options, generous annual leave, and opportunities for professional development. Experian's inclusive culture, recognised as one of the World's Best Workplaces, ensures that every team member feels valued and empowered to contribute to meaningful projects that drive positive change.
