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- Tasks: Lead a team to create exceptional customer experiences and drive performance.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy hybrid working, competitive pay, generous leave, and wellness initiatives.
- Why this job: Empower others while making a real impact in a supportive environment.
- Qualifications: Experience in team development, strong communication, and strategic thinking.
- Other info: Be part of an award-winning workplace that values diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data.
Are you passionate about leading people and creating exceptional customer experiences? At Experian, we believe that great leadership starts with empathy, integrity, and a commitment to helping others excel. We’re looking for a Customer Experience Team Manager to report into the Contact Centre Manager who can bring out the best in their team and promote a culture where everyone feels they belong.
What you’ll do:
- Lead with purpose, coaching your team to reach their full potential.
- Create a high-performing, inclusive environment where everyone feels supported.
- Improve performance through clear goals, regular feedback, and a focus on continuous improvement.
- Champion customer outcomes, removing barriers, solving problems, and collaborating across teams to provide outstanding service.
- Ensure compliance and governance are always met, with accurate documentation and reporting.
- Welcome new ideas and foster a learning mindset.
What you’ll bring:
- A genuine experience with people development and team success.
- Strong communication and organisational skills, with a keen eye for detail.
- An inclusive leadership style that values collaboration, curiosity, and new ideas.
- Strategic thinking aligned with Experian's values and customer-first approach.
- Comfortable managing deadlines and driving results in a fast-paced environment.
- Mindful leadership and a desire to positively empower others.
Benefits package includes:
- Hybrid working - Nottingham based twice per week (Monday & Tuesday)
- Great compensation package and discretionary bonus plan
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave
Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World’s Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Customer Excellence Team Manager in Nottingham employer: Experian Ltd
Contact Detail:
Experian Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Team Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Experian. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by researching Experian's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of creating exceptional customer experiences.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve empowered your team or solved tough problems. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to connect.
We think you need these skills to ace Customer Excellence Team Manager in Nottingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer excellence shine through. We want to see how you can lead with empathy and create exceptional experiences for customers.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Customer Excellence Team Manager role. Highlight your people development experience and how you've fostered inclusive environments in the past.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we love a keen eye for detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Experian Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Experian thoroughly. Understand their values, mission, and the specific role of a Customer Excellence Team Manager. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how it aligns with Experian's emphasis on empathy and inclusivity. Share specific examples of how you've developed teams and fostered a supportive environment, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to champion customer outcomes. Think of past experiences where you successfully removed barriers or improved team performance, and be ready to share those stories.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team's current challenges or how they measure success in customer experience. This shows your strategic thinking and genuine interest in contributing to the team.