At a Glance
- Tasks: Manage and optimise experian.co.uk to enhance customer journeys and drive commercial success.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy a competitive salary, hybrid work, 25 days leave, and comprehensive health benefits.
- Other info: Be part of an award-winning workplace that values diversity and innovation.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Experience in managing customer-facing websites and optimising user journeys.
The predicted salary is between 50000 - 60000 € per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data.
For many customers, experian.co.uk is their first interaction with our brand, making it a critical driver of engagement, acquisition and long-term value. Operating within a regulated environment, it's essential that the website not only performs commercially but also meets governance, compliance and brand standards. This role is important for shaping how we improve customer journeys, collaborate across partners and deliver a clear, prioritised roadmap that balances customer needs, commercial outcomes and regulatory requirements.
What you'll do:
- Manage experian.co.uk, ensuring it performs against commercial, customer and regulatory goals.
- Improve optimisation of journeys and landing pages to improve conversion and customer experience.
- Build and manage a clear, prioritised optimisation roadmap in consideration of business goals.
- Collaborate with Product, Paid Media, Compliance, UX and Development teams to deliver improvements.
- Lead delivery from idea through to implementation, testing and performance analysis.
What you'll need to bring to the role:
- Experience managing and optimising customer-facing websites, in a regulated environment.
- Experience building and delivering roadmaps while balancing commercial, technical and compliance needs.
- Experience with CRO, customer journeys and data-led optimisation.
- Demonstrated experience collaborating with multiple partners to influence and promote outcomes.
- Operate at both strategic and hands-on levels.
More about you:
- Management skills with a collaborative mindset.
- Organised and able to manage competing demands.
- Experience with CMS platforms and working with development teams.
- Understanding of SEO, experimentation and workflow tools such as Jira (desirable).
Additional Information:
- Hybrid role - 40% office base.
- Great compensation package and discretionary bonus plan.
- Core benefits include pension, BUPA healthcare and more.
- 25 days annual leave plus bank holidays.
Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Website & Optimisation Manager in London employer: Experian Ltd
Experian is an exceptional employer that prioritises employee well-being and development, offering a hybrid work model and a comprehensive benefits package including pension and healthcare. With a strong focus on diversity, equity, and inclusion, Experian fosters a collaborative and innovative work culture, recognised as one of the World's Best Workplaces in 2024. Employees have ample opportunities for growth and are encouraged to bring their authentic selves to work, making it a truly rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Website & Optimisation Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your work. This is especially important for roles like Website & Optimisation Manager where your past projects can speak volumes.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their goals, especially in optimising customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Website & Optimisation Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Website & Optimisation Manager role. Highlight your experience with customer-facing websites and how you've balanced commercial and compliance needs in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Collaboration Skills:In your application, emphasise your ability to work with different teams like Product, UX, and Development. Share examples of how you've successfully collaborated to achieve common goals. We love a team player who can drive results through partnership!
Demonstrate Data-Driven Decision Making:We’re all about data at StudySmarter, so make sure to include any experience you have with data-led optimisation and conversion rate optimisation (CRO). Show us how you've used data to improve customer journeys and landing pages in your previous roles.
Apply Through Our Website:Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing culture!
How to prepare for a job interview at Experian Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Experian thoroughly. Understand their mission, values, and the specific role of the website in their customer engagement strategy. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Experience with Data-Driven Decisions
Be prepared to discuss your experience in managing and optimising customer-facing websites, especially in regulated environments. Highlight specific examples where your data-led optimisation strategies improved conversion rates or customer journeys, as this is crucial for the role.
✨Collaboration is Key
Since the role involves working with various teams like Product, UX, and Development, be ready to share examples of how you've successfully collaborated in the past. Discuss how you’ve influenced outcomes through teamwork and communication, as this will demonstrate your ability to work within a cross-functional environment.
✨Prepare Questions that Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about their optimisation roadmap, how they measure success, or their approach to balancing commercial and regulatory needs. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
