At a Glance
- Tasks: Join our Product Design team to shape user experiences through impactful research.
- Company: Experian, a global leader in data and technology, empowering businesses worldwide.
- Benefits: Hybrid working, competitive pay, healthcare, generous leave, and volunteering days.
- Other info: Be part of an award-winning, inclusive culture that values your growth.
- Why this job: Make a real difference by influencing product decisions with your research skills.
- Qualifications: Experience in usability testing and qualitative research methods is essential.
The predicted salary is between 40000 - 50000 £ per year.
Job Description
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more.
Experian invests in people and new advanced technologies to unlock the power of data.
Job Description We're looking for a mid-weight User Researcher to join our Product Design team at Experian.
You'll be joining a small, growing User Research team, playing a key role in shaping the user experience across two of our product domains.
You'll help us understand our customers deeply and make confident, evidence-based decisions.
Working in-house as part of a cross-functional product team, you'll collaborate closely with designers, product managers, and engineers to plan and run research that drives meaningful impact from early discovery through to post-launch evaluation.
You'll report into our Lead User Researcher and be supported to grow your craft, stretch your thinking, and help define what great research looks like at Experian.
What you'll be doing Partner with designers and product managers to identify research opportunities across the end-to-end product lifecycle.
Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to card sorts and concept testing.
Balance generative and evaluative research to uncover needs, validate ideas, and inform product strategy.
Apply lean research principles, delivering just enough insight, at the right time, to move teams forward with confidence.
Champion the voice of the customer across teams, helping others see how research drives impact.
Contribute to evolving our research practice, operations, tools, and ways of working across domains.
Evidence of experimenting with AI tools to enhance your research process (for example in planning, synthesis, analysis, or operational efficiency) while maintaining research rigour and critical thinking.
The ability to clearly demonstrate how your research influenced product decisions and outcomes.
Proven expertise in usability testing, both moderated and unmoderated, including planning, facilitation, and analysis.
Hands-on experience with qualitative methods such as interviews (moderated and unmoderated), diary studies, and card sorting.
Experience leading research from problem framing through to evaluation and impact measurement.
Additional Information Benefits package includes: Hybrid working - 40% office based Great compensation package and discretionary bonus Core benefits include pension, Bupa healthcare, Sharesave scheme and more25 days annual leave with 8 bank holidays and 3 volunteering days.
You can purchase additional annual leave.
Experian's people first, inclusive and purpose driven culture is multi award-winning; If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experience Designer- Researcher in London employer: Experian Ltd
Experian is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. With a commitment to investing in advanced technologies and a diverse range of markets, employees can expect meaningful opportunities to make an impact while enjoying a supportive environment that values collaboration and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Designer- Researcher in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Experian Ltd for a Experience Designer- Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Experian Ltd before they go live!
We think you need these skills to ace Experience Designer- Researcher in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Experience Designer- Researcher at Experian Ltd, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Experian Ltd does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Experian Ltd. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Experian Ltd.
How to prepare for a job interview at Experian Ltd
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Experian Ltd, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Experian Ltd might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Experian Ltd!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Experian Ltd is looking for.
