Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create engaging CRM campaigns that enhance customer financial wellbeing.
- Company: Join Experian, a global leader in data and technology.
- Benefits: Enjoy hybrid working, competitive pay, and generous leave options.
- Why this job: Make a real difference by helping customers improve their financial health.
- Qualifications: Experience in CRM and campaign management is essential.
- Other info: Be part of an award-winning workplace that values diversity and innovation.
The predicted salary is between 35000 - 45000 £ per year.
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
Job Description
Why this role is important to us
Our Customer Engagement team plays an important role in helping customers understand and improve their financial wellbeing. As a CRM Executive, you will help bring this to life by delivering personalised communications that show customers how Experian is on their side.
Work that matters
- Create customer-centric CRM campaigns using insight, data and analysis
- Develop messaging and creative across multiple customer journeys and channels
- Manage campaigns end-to-end, from planning and execution through to reporting and optimisation
- Manage day-to-day CRM activity focused on engaging and retaining existing customers
- Collaborate with agencies and our teams to ensure campaigns meet brand, content and compliance standards
Qualifications
What you will need to bring to the role
- Experience in CRM and campaign management, including building creative, messaging and segmentation
- Hands-on experience using CRM platforms such as Oracle, Salesforce, ExactTarget or Marketing Suite
- Experience working across direct channels including Email, SMS, Push Notifications and Direct Mail
More about you
- Customer-focused and with experience creating relevant, engaging experiences
- Work with complex data and turning insight into action
- Organised and comfortable managing multiple priorities at pace
- A collaborator who enjoys working across cross-functional teams
- An excellent communicator, amending style for different audiences
Additional Information
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus plan
- Core benefits include pension, Bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
CRM Executive in London employer: Experian Ltd
Contact Detail:
Experian Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your CRM campaigns and successes. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching Experian and understanding their values. Tailor your answers to show how your experience aligns with their mission of improving financial wellbeing for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Experian team.
We think you need these skills to ace CRM Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Executive role. Highlight your experience in CRM and campaign management, and don’t forget to mention any hands-on experience with platforms like Salesforce or Oracle. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer engagement and how you can contribute to our team. Be sure to mention specific campaigns or projects you've worked on that relate to the role.
Showcase Your Data Skills: Since this role involves working with complex data, make sure to highlight your ability to turn insights into action. Share examples of how you've used data to drive successful campaigns in the past. We love seeing numbers that back up your achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Experian Ltd
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM platforms mentioned in the job description, like Oracle and Salesforce. Brush up on your knowledge of how these tools can be used to create customer-centric campaigns, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Campaign Management Skills
Prepare examples of past campaigns you've managed, focusing on your role in planning, execution, and optimisation. Be ready to discuss how you used data and insights to drive engagement and retention, as this aligns perfectly with what Experian is looking for.
✨Emphasise Collaboration
Experian values teamwork, so think of instances where you’ve successfully collaborated with cross-functional teams. Highlight your communication skills and how you adapt your style for different audiences, as this will demonstrate your ability to work well within their culture.
✨Understand Their Mission
Familiarise yourself with Experian’s mission to improve financial wellbeing. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of delivering personalised communications that truly resonate with customers.