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For Companies At a Glance
- Tasks: Join our User Research team to shape user experiences and drive impactful research.
- Company: Experian, a global leader in data and technology, empowering opportunities worldwide.
- Benefits: Enjoy hybrid working, competitive pay, generous leave, and a supportive environment.
- Why this job: Make a real difference by understanding customers and influencing product decisions.
- Qualifications: Experience in user research, usability testing, and strong collaboration skills.
- Other info: Be part of a diverse team with excellent growth opportunities and innovative practices.
The predicted salary is between 28800 - 48000 £ per year.
Overview
We\’re looking for a User Researcher to join our Consumer Services function at Experian. You\’ll join a small but perfectly formed User Research team, playing an important role in shaping the user experience across two of our product domains. You\’ll help us understand our customers deeply and make evidence-based decisions. Working in-house as part of a cross-functional product team, you\’ll collaborate closely with designers, product managers, and engineers to plan and run research that drives meaningful impact from early discovery through to post-launch evaluation. You\’ll report into our Lead User Researcher and be supported to grow your craft, stretch your thinking, and help define what great research is at Experian.
What you\’ll do
- Partner with designers and product managers to identify research opportunities.
- Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to diary studies and concept testing.
- Balance generative and evaluative research to uncover needs, validate ideas, and inform product strategy.
- Apply lean research principles, delivering just enough insight, at the right time, to move teams forward with confidence.
- Synthesise findings into clear, actionable insights that connect directly to product outcomes and business goals.
- Champion the voice of the customer across teams, helping others see how research drives impact.
- Help evolve our research practice, operations, tools, and ways of working across domains.
- Proven in-house user research experience within a product team (not just agency or consultancy experience).
- Proven expertise in usability testing, both moderated and unmoderated, including planning, facilitation, and analysis.
- Hands-on experience with qualitative methods such as moderated and unmoderated interviews, diary studies, card sorts.
- The ability to clearly demonstrate how your research influenced product decisions and outcomes.
- Comfort with end-to-end research, from discovery and framing problems to testing and measuring impact.
- The ability to tailor your approach to context: balancing rigour with speed, depth with efficiency.
- Strong storytelling and ability to tailor communication style to suit the audience.
- A collaborative mindset: you enjoy working closely with designers, PMs, and engineers, and you know how to bring them along on the journey.
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Benefits
- Hybrid and flexible working
- Great compensation package and discretionary bonus plan
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Equity and Inclusion
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian\’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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User Researcher employer: Experian Information Solutions, Inc.
Contact Detail:
Experian Information Solutions, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Experian on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Show off your research skills! Prepare a mini case study of a project you've worked on that highlights your user research expertise. This will not only showcase your abilities but also demonstrate how you can add value to the team.
✨Tip Number 3
Practice makes perfect! Get comfortable discussing your research methodologies and findings. You never know when a question about usability testing or diary studies might pop up during an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Experian team.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Show Your Passion for User Research: When you're writing your application, let your enthusiasm for user research shine through! Share specific examples of how you've used research to influence product decisions and outcomes. We want to see that you genuinely care about understanding users and making their experiences better.
Tailor Your Application: Make sure to customise your application to fit the User Researcher role at Experian. Highlight your experience with various research methodologies and how they align with what we do. This shows us that you've done your homework and are serious about joining our team!
Be Clear and Concise: We appreciate clarity in communication, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, less is often more!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture while you're at it!
How to prepare for a job interview at Experian Information Solutions, Inc.
✨Know Your Research Methods
Make sure you’re well-versed in various research methodologies, especially usability testing and qualitative methods. Be ready to discuss how you've applied these techniques in past projects and the impact they had on product decisions.
✨Showcase Your Collaboration Skills
Since you'll be working closely with designers, product managers, and engineers, highlight your experience in cross-functional teams. Share specific examples of how you’ve collaborated to drive research insights that influenced product outcomes.
✨Prepare for Storytelling
Practice how you present your research findings. Being able to tell a compelling story about your insights and how they connect to business goals is crucial. Tailor your communication style to suit different audiences, as this will demonstrate your adaptability.
✨Emphasise Your User-Centric Approach
Be prepared to discuss how you champion the voice of the customer in your research. Share examples of how your work has led to meaningful changes in user experience and how you balance rigorous research with the need for speed in a fast-paced environment.
