At a Glance
- Tasks: Support customers via phone, live chat, and email to help them find their dream home.
- Company: Join a dynamic team at Goodlord, committed to inclusivity and customer satisfaction.
- Benefits: Enjoy 25 days holiday, mental health support, and generous paid time off for new arrivals.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your skills in a fast-paced environment.
- Qualifications: Customer-focused mindset with attention to detail; experience in contact centres is a plus.
The predicted salary is between 25000 - 30000 € per year.
As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours.
The Opportunity:
- Proactively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements.
- Helping tenants to get their dream home through meeting and exceeding targets.
- Professionally supporting our customers with high levels of accuracy, with great care and diligence via phone, live chat and email.
Qualifications:
- Previous experience working in a highly targeted and fast‑moving contact centre is highly desirable, but it isn’t essential.
- Customer‑centric mindset allowing you to quickly identify and understand the needs of our different customers.
- Great attention to detail and can easily identify inconsistencies.
- Ability to prioritise effectively.
- Previous experience in conducting credit or ID checks or working within the lettings industry would also be great.
Benefits:
- 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days.
- Generous 3 months of fully‑paid time off to look after new arrivals.
- Bi‑weekly coaching with Sanctus for mental health support.
Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.
We are not able to provide sponsorship for this role. No agencies please – we have trusted partners we would turn to should we require support.
Goodlord wants applicants from all backgrounds and walks of life. We are an equal‑opportunity employer committed to creating an inclusive environment where people can do their best work. If there is anything you need to participate fully in the interview process, we’d love to hear about that – please just include it in your application.
Customer Support Executive in Sheffield employer: Experian Information Solutions, Inc.
Goodlord is an exceptional employer that prioritises employee well-being and growth, offering a generous benefits package including up to 32 days of holiday and comprehensive mental health support. Our inclusive work culture fosters collaboration and encourages individuals from all backgrounds to thrive, making it an ideal environment for those seeking meaningful and rewarding careers in customer support.
Contact Detail:
Experian Information Solutions, Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Sheffield
✨Tip Number 1
Get familiar with our AI assistant, Lily! She’s your first point of contact, so practice answering common interview questions and keep it concise. This will help you make a great impression right from the start.
✨Tip Number 2
Show off your customer-centric mindset! Think of examples where you've gone above and beyond for customers. We love candidates who can demonstrate their ability to understand and meet diverse needs.
✨Tip Number 3
Brush up on your attention to detail. During the interview, be ready to discuss how you’ve identified inconsistencies in past roles. We’re looking for someone who can maintain high accuracy in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Support Executive in Sheffield
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Support Executive role. Use keywords from the job description to catch our eye!
Show Your Customer-Centric Mindset:Since we’re all about helping customers, share examples of how you've gone above and beyond in previous roles. This will help us see your customer-centric mindset in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Experian Information Solutions, Inc.
✨Get to Know Lily
Before your interview, take a moment to familiarise yourself with the AI assistant, Lily. Understand that this initial phone call is designed to assess your fit for the role, so practice answering common customer support questions clearly and concisely.
✨Show Off Your Customer-Centric Mindset
During the interview, highlight your ability to identify and understand customer needs. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to providing excellent service.
✨Attention to Detail is Key
Since the role requires great attention to detail, prepare to discuss how you've successfully managed tasks that required accuracy in the past. Bring up instances where you identified inconsistencies and how you resolved them, showcasing your diligence.
✨Prioritisation Skills Matter
Be ready to talk about how you prioritise tasks in a fast-paced environment. Think of examples where you had to juggle multiple responsibilities and how you ensured that everything was completed on time, which is crucial for meeting those KPI measurements.
