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- Tasks: Lead user research to shape and validate solutions for our consumer credit business.
- Company: Join Experian, a global leader in data and technology, transforming lives and businesses worldwide.
- Benefits: Enjoy a competitive salary, 25 days leave, healthcare, and a focus on work/life balance.
- Why this job: Be part of an award-winning culture that values diversity, innovation, and personal growth.
- Qualifications: Bring your expertise in UX research methodologies and user-centered design principles.
- Other info: This is a 12-month FTC role with opportunities for professional development and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
- Department: Marketing and Communications
- Schedule: Full Time
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
We\’re looking for a Senior User Researcher on a 12 month FTC basis to join our Experian Consumer Services (ECS) division of global data group Experian. We\’re responsible for the direct-to-consumer credit business, helping consumers take control of their financial health and support their journey through life\’s big moments.
You will help us to uncover the how, why, and when of customer needs, helping shape and validate solutions. You\’ll report into the Head of Product Marketing alongside our other researchers and insight managers, with a dotted reporting line into our Head of Design – this means that you\’ll work with other researchers to connect insights and ideas, and being embedded in the design roadmap.
What you\’ll do:
- Design, plan and conduct research to provide user-centred recommendations across a range of projects and product areas.
- Plan and run qualitative studies, including user interviews.
- Independently define research objectives and formulate research proposals.
- Analyse qualitative and quantitative data to create actionable insights and recommendations.
- Work with our other researchers to connect insights and ideas across multiple teams and projects.
- Collaborate with product, design, marketing and other teams to integrate user research findings into our product development process.
- Champion user-centred design principles and advocate for the needs and preferences of users.
- Raise the profile of the team by identifying and sharing insights and success stories, and helping other areas to understand value and contribution.
- Democratise research by creating templates and training that allow product managers, marketers and designers to run simpler research tasks independently.
- Help manage tools, building playbooks, and maintaining third-party relationships.
Qualifications
Qualifications
- Proven knowledge of UX research methodologies and practices.
- Hands-on experience with a range of qualitative and quantitative research methods and techniques.
- An understanding of user-centred design principles and their application.
- Experience crafting research plans and defining objectives and methodologies.
Additional Information
Benefits package includes:
- Great compensation package.
- Core benefits include pension, bupa healthcare, sharesave scheme and more.
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian\’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian\’s people first approach is award-winning; World\’s Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian\’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Internal Grade: D/EB8
#LI-DS1 #LI-Hybrid
Experian Careers – Creating a better tomorrow together
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Senior User Researcher - 12 month FTC employer: Experian Information Solutions, Inc.
Contact Detail:
Experian Information Solutions, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher - 12 month FTC
✨Tip Number 1
Familiarize yourself with the latest UX research methodologies and practices. Being well-versed in both qualitative and quantitative methods will help you stand out, as this role requires a strong understanding of user-centered design principles.
✨Tip Number 2
Network with current or former employees at Experian to gain insights into their culture and work environment. This can provide you with valuable information that you can use during interviews to demonstrate your alignment with their values.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully integrated user research findings into product development processes in your previous roles. Highlighting your collaborative experiences with cross-functional teams will be key.
✨Tip Number 4
Showcase your ability to democratize research by sharing any past experiences where you created templates or training for others. This aligns with the role's emphasis on empowering product managers and designers to conduct their own research.
We think you need these skills to ace Senior User Researcher - 12 month FTC
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior User Researcher position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Highlight Relevant Experience: In your CV and cover letter, emphasize your hands-on experience with UX research methodologies and any specific projects where you have successfully applied user-centered design principles. Use concrete examples to demonstrate your skills.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses how you can contribute to Experian's goals. Mention your understanding of their mission and how your background in user research can help shape and validate solutions for their consumer services.
Showcase Collaboration Skills: Since the role involves working closely with product, design, and marketing teams, make sure to highlight any past experiences where you collaborated across different departments. This will show that you can effectively integrate user research findings into product development.
How to prepare for a job interview at Experian Information Solutions, Inc.
✨Showcase Your Research Skills
Be prepared to discuss your hands-on experience with various UX research methodologies. Highlight specific projects where you successfully applied qualitative and quantitative methods to derive actionable insights.
✨Understand User-Centered Design
Demonstrate your understanding of user-centered design principles. Be ready to explain how you've advocated for user needs in past projects and how this has influenced product development.
✨Collaborate Effectively
Since the role involves working closely with product, design, and marketing teams, share examples of how you've collaborated across departments. Emphasize your ability to connect insights and ideas to drive project success.
✨Prepare for Behavioral Questions
Expect questions about how you handle challenges and advocate for users. Prepare stories that illustrate your problem-solving skills and your commitment to democratizing research within teams.
