At a Glance
- Tasks: Lead content design for key product journeys and establish content standards.
- Company: Join Experian, a global leader in data and technology.
- Benefits: Enjoy hybrid working, competitive pay, and generous leave.
- Other info: Collaborative environment with opportunities to influence and innovate.
- Why this job: Make a real impact on customer experiences while shaping content design practices.
- Qualifications: Experience in Content Design or UX Writing with strong writing skills.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a Senior Content Designer to help shape how content works across Experian’s product experiences. As the sole Content Designer in our Product Design team, you will balance hands‑on content design with building the standards, systems and ways of working that help our wider team create better content. Sitting within the Product Design team, you will work on our most strategically important customer journeys while helping establish a scalable content design practice across the organisation.
What you will do
- Lead content design on priority product plans and customer journeys
- Write clear, accessible and user‑centred content that sets the standard for quality
- Shape Tone of Voice across end‑to‑end experiences
- Use research and insight to inform content decisions
- Develop content standards, guidance and reusable patterns
- Maintain and evolve a content system that enables designers to create better content independently
- Coach designers through workshops, content clinics and collaboration
- Champion content quality and consistency across the product experience
- Improve how content design works across teams
- Work with Legal, Compliance and Marketing to create aligned customer experiences
- Advocate for customer needs and content quality in product decisions
- Influence teams to ensure content design is brought earlier in the product development process
Why This Role
This isn’t a role where you will review every piece of copy. Instead, you’ll focus your expertise where it creates the greatest impact while building the systems and capabilities that help others make better content decisions. You will also define how content design evolves at Experian and help raise the quality of our customer experience.
Qualifications
- Proven experience in Content Design or UX Writing for consumer‑facing digital products
- Exceptional writing craft and a strong portfolio
- Expertise in content design, UX writing and information architecture
- Experience creating content standards, design systems or scalable frameworks
- Comfortable balancing hands‑on delivery with strategic practice‑building work
- Strong stakeholder management and influencing skills
- Experience working in complex or regulated environments
- Experience using AI and agentic workflows to support your working practice
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Benefits
- Hybrid working – 40% office based
- Great compensation package and discretionary bonus plan
- Core benefits include Pension, BUPA healthcare and more
- 25 days annual leave plus
Senior Content Designer employer: Experian Information Solutions, Inc.
Experian is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Content Designer role. With a strong focus on employee growth, you will have the opportunity to shape content standards and influence product experiences while enjoying a hybrid working model and a comprehensive benefits package, including generous annual leave and healthcare options. Join a diverse team dedicated to leveraging data and technology to create meaningful customer journeys in a supportive environment.
Contact Details:
Experian Information Solutions, Inc. Recruitment Team
