Head of Consumer Product - Access & Activation in Nottingham

We are looking for a strategic and customer-centric product leader to head up our newly formed Access & Activation Domain, reporting directly to the Chief Product and Commercial Officer. This domain brings together two critical journeys, Login and Onboarding, and integrates them with our evolving Home experience to create a seamless, personalised entry point into Experian's Consumer Services product. This is a high-impact role focused on enabling more customers to access and return to our product, ensuring they understand its value and become regular users. You will lead a cross-functional team through the next phase of growth, scaling recently launched journeys and driving innovation across the onboarding funnel. We’re building a diverse team; if you’re passionate about solving real-world problems and creating intuitive, impactful experiences, we’d love to hear from you.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to realise their financial goals and help them save time and money. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Responsibilities:

• A smooth login and onboarding experience that maximises conversion and re-engagement.
• A personalised Home experience that guides users to the most relevant features and drives deeper product engagement.
• A roadmap to increase the number of new customers who sign up and view their credit score, including those who are new to the country or without existing credit.
• Initiatives to ensure re-engaged customers can access the product seamlessly.
• Adoption of cutting-edge capabilities that balance seamless access with fraud prevention.
• A clear strategy to turn first-time users into loyal customers, particularly on the app.
• Proven experience in scaling consumer-facing products, ideally in FinTech or app-first environments.
• Strong understanding of user onboarding, authentication flows, and personalisation.
• Data-driven - experience defining metrics, running experiments, interpreting data, and using insights to inform decisions.
• People leadership experience - leading top-performing teams.
• Experience working with cross-functional teams including engineering, design, and analytics.
• Influence outcomes and foster collaboration across diverse teams and leadership levels including execs.
• Familiarity with fraud prevention technologies and balancing security with UX and commercial benefits.
• A passion for customer experience and driving meaningful engagement.

Hybrid and flexible working - 2 days a week in the office.

Qualifications:

• Proven experience in scaling consumer-facing products, ideally in FinTech or app-first environments.
• Strong understanding of user onboarding, authentication flows, and personalisation.
• Data-driven - experience defining metrics, running experiments, interpreting data, and using insights to inform decisions.
• People leadership experience - leading top-performing teams.
• Experience working with cross-functional teams including engineering, design, and analytics.
• Influence outcomes and foster collaboration across diverse teams and leadership levels including execs.
• Familiarity with fraud prevention technologies and balancing security with UX and commercial benefits.

Benefits:

• Great compensation package and discretionary bonus plan.
• Core benefits include pension, Bupa healthcare, sharesave scheme, and more.
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.