Customer Experience Specialist in Nottingham

Job Overview

This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will make a positive difference to the lives of our customers.

Responsibilities

• Support customers with queries through inbound telephone calls, emails or our live webchat facility.
• Complete an average of 25‑30 customer calls per day.
• Provide a great and memorable customer experience.
• Understand regulatory requirements and remain compliant.
• Continue to develop knowledge and guide customers through their Credit Report and Score queries, delivering an exceptional customer experience.
• Follow completion of training and transition to a hybrid working model, with 2 days per week in the office (Monday and Tuesday).
• Work a rotational shift pattern Monday – Saturday (8am – 7:15pm).

Qualifications

• Experience delivering an outstanding customer experience.
• Experience working in a target environment.
• A high level of resilience communicating with customers.
• Preferable previous call centre experience.

Schedule & Working Model

• Hybrid model: 2 days per week in the office (Monday and Tuesday).
• Rotational shift pattern: Monday – Saturday (8am – 7:15pm).
• Internal Grade: G.

About Experian

Experian is a global data and technology company that powers opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions and gain deeper insights into the automotive market using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance and many more industry segments. We invest in people and advanced technologies to unlock the power of data. As an FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Experian is proud to be an Equal Opportunity and Affluent Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.