At a Glance
- Tasks: Manage public sector accounts, ensuring customer satisfaction and driving growth.
- Company: Join Experian, a leader in data solutions with a commitment to innovation.
- Benefits: Enjoy hybrid working, competitive pay, and generous leave policies.
- Other info: Be part of a diverse team that values collaboration and personal growth.
- Why this job: Make a real impact by connecting customers with tailored solutions in the public sector.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an Account Manager to take ownership of a portfolio of existing public sector customers. The role focuses on retention, growth and long‑term value creation, and acts as a connector between customers and Experian’s multiple business units to originate and deliver new opportunities. The role requires someone comfortable operating in complex public sector environments, navigating buying frameworks and coordinating stakeholders across Experian to deliver joined‑up solutions.
Responsibilities
- Own and manage a defined portfolio of public sector accounts, acting as the primary commercial point of contact.
- Build strong, trusted relationships with customer stakeholders, ensuring high levels of satisfaction and contract retention.
- Develop and execute account plans focused on incremental growth, including upsell and cross‑sell opportunities.
- Proactively identify expansion opportunities aligned to customer objectives, regulatory pressures and policy change.
- Cross‑Business Unit Collaboration: Work closely with Experian business units (e.g. data, analytics, decisioning, platform and fraud services) to shape integrated propositions for public sector customers.
- Bring together specialists, pre‑sales and product teams to design solutions that address customer needs.
- Act as the "quarterback" across Experian, ensuring the right capabilities are engaged at the right time to generate new business.
- Public Sector Commercial & Framework Management: Navigate public sector procurement routes, including relevant buying frameworks (e.g. G‑Cloud and other compliant routes to market).
- Support customers through compliant purchasing processes, ensuring clarity on scope, commercials and delivery models.
- Work with internal commercial, legal and finance teams to manage contracts, renewals, variations and extensions.
- Revenue & Performance Management: Deliver against revenue, retention and growth targets for your account portfolio.
- Maintain accurate forecasting, pipeline management and reporting through CRM.
- Ensure activity aligns with Experian governance, compliance and ethical standards.
Qualifications
- Proven experience in an account management or customer‑facing sales role, selling into the public sector or regulated environments.
- Strong track record of retaining and growing existing accounts, selling data, software or platform solutions.
- Experience coordinating multiple internal teams to deliver customer outcomes.
- Understanding of public sector procurement and buying frameworks, or demonstrable ability to learn and navigate them quickly.
- Any experience of selling identity and fraud solutions is beneficial.
- Excellent stakeholder management, communication and presentation skills.
- A collaborative mindset, able to work effectively across Experian to meet the needs of the customer.
Benefits
- Hybrid working
- Great compensation package and uncapped commission
- Core benefits include pension, Bupa healthcare, Sharesave Scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Equal Opportunity Statement
Experian is proud to be an Equal Opportunity and affirmative action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Account Manager - Public Sector in Nottingham employer: Experian Information Solutions, Inc.
Experian is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, we provide extensive training opportunities and a supportive culture that values diversity and inclusion. Our hybrid working model, competitive compensation package, and generous leave policies ensure that our employees can achieve a healthy work-life balance while making a meaningful impact in the public sector.
Contact Details:
Experian Information Solutions, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Public Sector in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the public sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Do your homework on Experian! Familiarise yourself with their services, especially those related to data and fraud solutions. When you know the ins and outs of what they offer, you can tailor your conversations and show how you can add value to their public sector clients.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing public sector accounts. Highlight your successes in retention and growth, and prepare examples of how you've navigated complex environments before. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Experian. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Account Manager - Public Sector in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager in the public sector. Highlight your experience with account management, especially in complex environments, and showcase any relevant achievements that demonstrate your ability to retain and grow accounts.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with public sector customers and how your skills align with our needs. Be sure to mention your understanding of procurement processes and your collaborative mindset.
Showcase Your Stakeholder Management Skills:In your application, emphasise your experience in managing relationships with various stakeholders. We want to see examples of how you've successfully navigated complex situations and coordinated teams to deliver results for customers.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Experian Information Solutions, Inc.
✨Know Your Public Sector Stuff
Make sure you brush up on public sector procurement processes and buying frameworks like G-Cloud. Understanding these will show that you're not just familiar with the industry but can navigate it effectively, which is crucial for the role.
✨Build Relationships Before the Interview
If possible, try to connect with current or former employees of the company on LinkedIn. This can give you insights into the company culture and expectations, plus it might help you tailor your answers to what they value most in an Account Manager.
✨Showcase Your Collaborative Skills
Be ready to discuss examples of how you've worked with multiple teams to achieve a common goal. Highlighting your ability to coordinate across different business units will demonstrate that you can act as the 'quarterback' they’re looking for.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult client or navigating a complex procurement process. Practising your responses will help you articulate your thought process clearly during the interview.
