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For Companies At a Glance
- Tasks: Communicate resolutions between landlords, agents, and tenants while managing insurance claims.
- Company: Join Goodlord, a mission-driven company transforming the renting experience in the UK.
- Benefits: Enjoy 25 days holiday, a £1000 development fund, and mental health support.
- Why this job: Be part of a dynamic team making renting simple and transparent for everyone.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work in a fast-paced environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Two in five people in the UK rent their homes. Our mission? To provide them with the best renting experience in the world
We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution
Like all scale-ups it\’s been a bit of a rollercoaster journey, but we\’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 320 Goodlordians across the group supporting the mission!
The Opportunity
- Responsible for communicating a resolution between landlords, guarantors, letting agents and tenants
- Supporting all insurance aspects of the claims process from submission to conclusion of the claim
- Overseeing repayment arrangements in the result of a resolution
- Responding to inbound queries from internal and external stakeholders
Requirements
- You have experience working in a process driven, administrative environment delivering outstanding customer service
- You have excellent communication skills, and can establish rapport and trust with people quickly and effectively over the phone and in writing
- You are super organised and have the ability to prioritise efficiently to manage your own caseload and service levels
- You have a positive, get stuff done attitude, even under pressure, and you\’re comfortable working in a fast-paced environment
- You possess strong IT literacy and be comfortable using various software packages, including Salesforce and Microsoft packages
- It would be great if (but not essential): You have previously worked in the lettings industry or within an insurance environment.
Benefits and Development
- Grow with Goodlord: your development is important to us, that\’s why we are Great Place to Work – certified. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it.
- We guarantee you\’ll learn loads and develop both personally and professionally at Goodlord too!
- Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
- 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days
- Supporting your family: generous 3 months of fully-paid time off to look after a new arrival
- Our team: energetic, sociable, and talented people who are passionate about what we do and like to work together
What\’s next
If you\’re ready to help us provide the best renting experience in the world, click apply (2-3 minutes)! A full job spec is available on request. Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment. If there is anything you need to participate fully in the interview process, please include it in your application.
Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.
Regrettably we are not able to provide sponsorship for this role. No agencies please – we have tried and trusted partners we would turn to should we require support.
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Insurance Claims Facilitator employer: Experian Information Solutions, Inc.
Contact Detail:
Experian Information Solutions, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Claims Facilitator
✨Tip Number 1
Get to know the company inside out! Research Goodlord's mission and values, and think about how your experience aligns with their goals. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with various stakeholders, try role-playing scenarios with friends or family. This will help you feel more confident when discussing resolutions during the interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed your caseload effectively in previous roles. Being able to demonstrate your ability to prioritise tasks will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows us that you’re keen on joining the Goodlord team. Plus, you’ll get to see all the exciting opportunities we have available!
We think you need these skills to ace Insurance Claims Facilitator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences that match the Insurance Claims Facilitator role. Highlight your customer service experience and any relevant administrative skills to show us you're the right fit!
Show Off Your Communication Skills: Since communication is key in this role, use your written application to demonstrate your ability to convey information clearly and effectively. A well-structured cover letter can really help us see how you establish rapport with others.
Be Organised and Concise: Keep your application neat and to the point. We appreciate a clear layout and concise language that makes it easy for us to see your qualifications and experiences without sifting through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and ensures your application lands right where it needs to be!
How to prepare for a job interview at Experian Information Solutions, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Goodlord and its mission. Understand their approach to making renting simple and transparent. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Insurance Claims Facilitator, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've established rapport and trust in previous roles, especially over the phone or in writing. Practising these scenarios can really help you shine during the interview.
✨Demonstrate Your Organisational Skills
Being super organised is key for this role. Think of specific instances where you've managed a caseload or prioritised tasks efficiently. You might even want to bring a planner or digital tool to discuss how you keep track of your responsibilities.
✨Embrace the Fast-Paced Environment
Goodlord thrives in a fast-paced setting, so be ready to discuss how you've handled pressure in the past. Share stories that highlight your positive attitude and ability to get things done, even when the going gets tough. This will show you're a great fit for their dynamic team.
