At a Glance
- Tasks: Help tenants find their dream homes while providing top-notch customer support.
- Company: Join a dynamic team at Goodlord, committed to inclusivity and excellence.
- Benefits: Enjoy 25 days holiday, mental health support, and generous paid time off for new arrivals.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer-focused mindset and attention to detail; experience in contact centres is a plus.
The predicted salary is between 25000 - 30000 € per year.
As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours.
The Opportunity:
- Proactively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements.
- Helping tenants to get their dream home through meeting and exceeding targets.
- Professionally supporting our customers with high levels of accuracy, with great care and diligence via phone, live chat and email.
Qualifications:
- Previous experience working in a highly targeted and fast‑moving contact centre is highly desirable, but it isn’t essential.
- Customer‑centric mindset allowing you to quickly identify and understand the needs of our different customers.
- Great attention to detail and can easily identify inconsistencies.
- Ability to prioritise effectively.
- Previous experience in conducting credit or ID checks or working within the lettings industry would also be great.
Benefits:
- 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days.
- Generous 3 months of fully‑paid time off to look after new arrivals.
- Bi‑weekly coaching with Sanctus for mental health support.
Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer. We are not able to provide sponsorship for this role. No agencies please – we have trusted partners we would turn to should we require support.
Goodlord wants applicants from all backgrounds and walks of life. We are an equal‑opportunity employer committed to creating an inclusive environment where people can do their best work. If there is anything you need to participate fully in the interview process, we’d love to hear about that – please just include it in your application.
Customer Support Executive employer: Experian Information Solutions, Inc.
Goodlord is an exceptional employer that prioritises employee well-being and growth, offering a generous holiday package of up to 32 days and comprehensive mental health support through bi-weekly coaching. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member can thrive while helping tenants secure their dream homes in a dynamic and rewarding environment.
Contact Detail:
Experian Information Solutions, Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Get familiar with our AI assistant, Lily! She’s the first step in our recruitment process, so practice your phone skills and be ready to showcase your customer-centric mindset. Remember, it’s all about making a great first impression!
✨Tip Number 2
When you get that call, be proactive! Show us how you can help tenants find their dream home by discussing your approach to meeting targets and exceeding expectations. We love candidates who are enthusiastic and ready to dive in!
✨Tip Number 3
Brush up on your attention to detail. We’re looking for someone who can spot inconsistencies and prioritise effectively. During the interview, share examples of how you’ve done this in past roles – it’ll really make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about creating an inclusive environment, so let us know if you need any support during the process!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. If you've worked in a fast-paced contact centre or have a customer-centric mindset, shout about it!
Attention to Detail is Key:Double-check your application for any typos or inconsistencies. We value accuracy and attention to detail, so make sure everything is spot on before hitting submit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Experian Information Solutions, Inc.
✨Get to Know Lily
Since the initial phone call is with an AI assistant called Lily, it’s crucial to familiarise yourself with how AI interviews work. Practice answering common interview questions clearly and concisely, as Lily will be assessing your responses for suitability.
✨Show Your Customer-Centric Mindset
Highlight your ability to understand and meet customer needs during the interview. Prepare examples from your past experiences where you’ve successfully supported customers, especially in a fast-paced environment, to demonstrate your customer-centric approach.
✨Attention to Detail is Key
Given the importance of accuracy in this role, be ready to discuss how you ensure attention to detail in your work. Bring up specific instances where you identified inconsistencies or errors and how you resolved them, showcasing your diligence.
✨Prioritisation Skills Matter
In a targeted role like this, being able to prioritise effectively is essential. Think of examples where you had to manage multiple tasks or deadlines and explain how you determined what was most important. This will show that you can handle the demands of the job.
