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For Companies At a Glance
- Tasks: Deliver exceptional client experiences and drive process improvements in a dynamic team.
- Company: Join Experian, a global leader in data and technology with a vibrant culture.
- Benefits: Enjoy a competitive salary, healthcare, generous leave, and a bonus plan.
- Why this job: Make a real impact by supporting high-profile clients and enhancing financial operations.
- Qualifications: Experience in customer service or billing processes, with strong interpersonal skills.
- Other info: Be part of a diverse team that values innovation and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Are you passionate about delivering exceptional client experiences and driving process improvements? Join our dynamic team as a Strategic Client Support Administrator, reporting into the Strategic Client Support Manager, where you\’ll help support high-profile clients, collaborating across teams, and shaping the future of our financial operations. As a Strategic Client Support Administrator, you will be the dedicated contact for a select group of high-profile clients. You will help ensure exceptional client service, operational efficiency, and process improvement.
Responsibilities
- PO Management: Manage purchase order (PO) processes, including tracking expiring or missing POs and coordinating with clients and our teams to secure these.
- Client Communication & Escalations: Handle client-facing communications, manage escalations, and resolve issues related to requests submitted to the Strategic Client Support & Billing teams.
- Client Support & Ticketing: Respond to incoming client calls, create or help raise support tickets, and ensure prompt resolution by partnering with relevant departments.
- Stakeholder & Client Collaboration: Participate in calls to resolve complex queries (e.g., account set-up/maintenance), and act as an important resource for our teams such as Sales and Accounts Receivable.
- Request Triage: Address and triage ad hoc client requests, including data and technical queries.
- Process Improvement Projects: Identify and address process gaps, risks, and controls; drive automation and continuous improvement initiatives driven by key insight into client needs and internal team collaboration.
- Controls & Audits: Support internal controls and audit processes to ensure compliance.
Qualifications
- Track record in delivering high-quality customer service or managing billing-related processes
- Demonstrated experience working with billing platforms or financial reporting systems
- Experience working in a financial operations, including collaborating with senior management across different locations
- Excellent interpersonal, relationship-building, and stakeholder management skills, with the ability to influence others
- Can manage multiple priorities
- Attention to detail and experience in process improvement or automation is advantageous
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at www.experianplc.com
Benefits
- Great compensation package and discretionary bonus plan
- Core benefits include pension, Bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Internal: G.National-Customer Service | EB11 Our uniqueness is that we truly celebrate yours. Experian\’s culture and people are key differentiators. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian\’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-RN1 #Hybrid Experian Careers – Creating a better tomorrow together
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Client Support Executive employer: Experian Information Solutions, Inc.
Contact Detail:
Experian Information Solutions, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Support Executive role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for client support roles and practice your answers. We want you to shine when discussing your experience with customer service and process improvements.
✨Tip Number 3
Show off your skills! If you've got experience with billing platforms or financial reporting systems, make sure to highlight that in conversations. It’s all about demonstrating how you can add value to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Experian.
We think you need these skills to ace Client Support Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Support Executive role. Highlight your experience in delivering top-notch customer service and managing billing processes, as these are key to what we’re looking for.
Showcase Your Skills: Don’t forget to emphasise your interpersonal and relationship-building skills. We want to see how you can influence others and manage multiple priorities effectively, so give us examples from your past experiences!
Be Detail-Oriented: Attention to detail is crucial in this role. When filling out your application, double-check for any typos or errors. A polished application shows us that you care about quality and precision, just like we do.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to see your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Experian Information Solutions, Inc.
✨Know Your Client Support Basics
Before the interview, brush up on your knowledge of client support processes, especially around purchase orders and ticketing systems. Familiarise yourself with common issues clients face and think about how you would resolve them.
✨Showcase Your Communication Skills
Since this role involves a lot of client communication, prepare examples that highlight your interpersonal skills. Think of times when you successfully managed escalations or resolved client issues, and be ready to discuss these in detail.
✨Demonstrate Process Improvement Mindset
Be prepared to talk about any experience you have with process improvements or automation. Share specific examples where you identified gaps and implemented changes that enhanced efficiency or client satisfaction.
✨Research Experian's Culture
Understanding Experian's values and culture can give you an edge. Look into their commitment to diversity and innovation, and think about how your personal values align with theirs. This will help you articulate why you're a great fit for the team.