At a Glance
- Tasks: Lead optimisation strategy and enhance personalisation for better customer experiences.
- Company: Global data and tech company focused on innovation and inclusivity.
- Benefits: Hybrid working, competitive pay, healthcare, generous leave, and volunteering days.
- Other info: Join a diverse team with opportunities for growth and development.
- Why this job: Make a real impact by improving user experiences and conversion rates.
- Qualifications: Experience in CRO, e-commerce, and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
Overview
Experian is a global data and technology company dedicated to unlocking the power of data across a range of markets including financial services, healthcare, automotive, agribusiness, and insurance.
We are seeking an experienced Optimisation Manager to lead and execute our optimisation strategy and testing roadmap within the Consumer Services function.
Responsibilities
- Own and deliver the optimisation strategy and testing roadmap.
- Take accountability for the full testing lifecycle – from defining test ideas and hypotheses to test analysis and conclusion reporting.
- Enhance and deliver personalisation capabilities, continually uncovering new opportunities for relevant, timely experiences.
- Monitor conversion‑rate performance across all commercial journeys, providing regular updates and analysis to senior stakeholders.
- Use heat‑mapping and session replay tools to analyse customer behaviour.
- Lead end‑to‑end optimisation and feature testing, managing technical delivery through agile processes and analysing performance, engagement, revenue impact and commercial opportunities.
- Lead quarterly customer journey mapping sessions with Product and Marketing to identify pain points and translate insights into creative solutions that improve the online user experience.
Qualifications
- Experience in a CRO/Optimisation/Personalisation/E‑commerce role, using CRO tools and platforms.
- Experience running targeted and personalised testing.
- Proven record of improving conversion rates and testing feature releases.
- Highly numerate, data‑driven, and comfortable with analytics and session replay tools.
- Strong ability to manage multiple projects and prioritise effectively in a cross‑functional environment.
Benefits
- Hybrid working – 40% office‑based.
- Competitive compensation package with discretionary bonus.
- Core benefits: Pension, Bupa healthcare, Sharesave scheme.
- 25 days annual leave, 8 bank holidays, 3 volunteering days; additional leave can be purchased.
- Diversity & Inclusion
Experian is an equal‑opportunity and affirmative action employer.
If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Optimisation Manager in City of Westminster employer: Experian Information Solutions, Inc.
Experian Information Solutions, Inc. is an excellent employer that fosters a collaborative and innovative work culture, allowing Senior Content Designers to thrive in a hybrid working environment. With a strong focus on employee growth and development, the company offers competitive compensation and a commitment to equal opportunity, making it a rewarding place for those looking to make a meaningful impact in content design.
Contact Details:
Experian Information Solutions, Inc. Recruitment Team
