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- Tasks: Create engaging CRM campaigns that enhance customer financial wellbeing.
- Company: Join Experian, a global leader in data and technology.
- Benefits: Enjoy hybrid working, competitive pay, and generous leave policies.
- Why this job: Make a real difference in customers' lives through impactful communication.
- Qualifications: Experience in CRM and campaign management is essential.
- Other info: Be part of an award-winning workplace that values diversity and innovation.
The predicted salary is between 35000 - 45000 £ per year.
Our Customer Engagement team plays an important role in helping customers understand and improve their financial wellbeing. As a CRM Executive, you'll help bring this to life by delivering personalised communications that show customers how Experian is on their side.
Responsibilities
- Create customer-centric CRM campaigns using insight, data and analysis
- Develop messaging and creative across multiple customer journeys and channels
- Manage campaigns end-to-end, from planning and execution through to reporting and optimisation
- Manage day-to-day CRM activity focused on engaging and retaining existing customers
- Collaborate with agencies and our teams to ensure campaigns meet brand, content and compliance standards
- Experience in CRM and campaign management, including building creative, messaging and segmentation
- Hands-on experience using CRM platforms such as Oracle, Salesforce, ExactTarget or Marketing Suite
- Experience working across direct channels including Email, SMS, Push Notifications and Direct Mail
Qualifications
- Customer-focused and with experience creating relevant, engaging experiences
- Work with complex data and turning insight into action
- Organised and comfortable managing multiple priorities at pace
- A collaborator who enjoys working across cross-functional teams
- An excellent communicator, amending style for different audiences
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data.
Benefits
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus plan
- Core benefits include pension, Bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
CRM Executive in City of Westminster employer: Experian Information Solutions, Inc.
Contact Detail:
Experian Information Solutions, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your CRM campaigns and successes. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their values and goals. We want to see that you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Experian.
We think you need these skills to ace CRM Executive in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CRM Executive role. Highlight your experience with CRM platforms and campaign management, showing us how you can create customer-centric campaigns that resonate.
Showcase Your Data Skills: We love data-driven decision-making! Include examples of how you've used insights and analytics to shape your previous campaigns. This will demonstrate your ability to turn complex data into actionable strategies.
Be Creative with Your Messaging: Since you'll be developing messaging across various channels, let your creativity shine through in your application. Share any innovative ideas or past successes in crafting engaging communications that have made a difference.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Experian Information Solutions, Inc.
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM platforms mentioned in the job description, like Oracle and Salesforce. Brush up on your knowledge of how these tools can be used to create customer-centric campaigns, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Campaign Management Skills
Prepare examples of past campaigns you've managed from start to finish. Be ready to discuss how you planned, executed, and optimised these campaigns, focusing on the results you achieved. This will demonstrate your hands-on experience and ability to manage multiple priorities effectively.
✨Understand the Customer Journey
Familiarise yourself with the different customer journeys and how personalised communications can enhance customer engagement. Think about how you can apply insights and data analysis to improve these experiences, and be prepared to share your ideas during the interview.
✨Be a Team Player
Experian values collaboration, so be ready to discuss how you’ve worked with cross-functional teams in the past. Highlight your communication skills and adaptability, especially when it comes to amending your style for different audiences. This will show that you can fit into their culture and contribute positively.