At a Glance
- Tasks: Manage customer accounts, ensuring satisfaction and driving growth through strong relationships.
- Company: Join a leading tech company focused on customer success and innovation.
- Benefits: Competitive salary, bonus potential, healthcare, generous leave, and hybrid working options.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Be the trusted advisor for clients and make a real impact on their success.
- Qualifications: Experience in account management or customer-facing roles with strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
We're looking for an experienced Account Manager to manage and develop relationships with assigned customer accounts, ensuring customer satisfaction, retention, and growth.
You will be the primary point of contact for their customers, delivering KYC360’s account management objectives and acting as a trusted advisor.
Your role will be critical in ensuring customers realise maximum value from KYC360 while contributing to the long‑term growth, retention, and success of the business.
Responsibilities
- Protect and grow the existing revenue base by taking ownership of customer relationships following the initial sales process.
- Drive customer retention by encouraging longer‑term contract commitments.
- Identify and develop growth opportunities, including upselling, cross‑selling, and recurring revenue expansion.
- Collaborate with Sales teams and Experian teams to identify, develop, and pursue joint cross‑selling and upselling opportunities, leveraging the wider Experian portfolio.
- Develop and maintain relationships with executive and senior stakeholders within customer organisations and ensure customer objectives are understood and effectively communicated internally.
- Monitor account health, customer satisfaction, and engagement levels, proactively identifying risks and opportunities.
- Develop and maintain strategic account plans, conducting regular QBRs and customer meetings to align on objectives, demonstrate value, and support retention and growth targets.
- Act as the voice of the customer internally, providing feedback to Product and Leadership teams to influence future product development and service improvements.
- Work closely with Customer Success, Product, Support, Finance, and Sales teams to ensure a seamless customer experience and successful outcomes.
Qualifications
- Experience in a customer‑facing role such as Account Management, Customer Success or Sales.
- Commercial acumen with responsibility for revenue retention and growth.
- Negotiation and de‑escalation skills for managing challenging customer conversations.
- Strong collaboration skills to effectively advocate for customers across internal teams.
- Strong communication and presentation skills.
- Ability to build and maintain trusted, long‑term customer relationships.
- Strong stakeholder management and relationship‑building skills across both customer and partner organisations.
- Previous experience within a Saa S, Reg Tech, Fin Tech, or technology‑led business is desirable.
Benefits
- Great compensation package and discretionary bonus.
- Core benefits include pension, Bupa healthcare, Sharesave Scheme.
- 25 days annual leave with 8 bank holidays and 3 volunteering days; additional leave can be purchased.
- Hybrid working – 40% office based.
- Equal Opportunity Statement
Experian is also proud to be an Equal Opportunity and affirmative action employer.
If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Contact Details:
Experian Information Solutions, Inc. Recruitment Team
