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- Tasks: Manage and optimise our website to enhance customer journeys and drive engagement.
- Company: Join Experian, a global leader in data and technology with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid work, healthcare, and generous annual leave.
- Other info: Dynamic role with opportunities for growth and collaboration across diverse teams.
- Why this job: Make a real impact on customer experience while working with cutting-edge technology.
- Qualifications: Experience in managing customer-facing websites and optimising user journeys.
The predicted salary is between 50000 - 60000 £ per year.
Department: Marketing and Communications
Schedule: Full Time
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Why this role is important to us
For many customers, experian.co.uk is their first interaction with our brand, making it a critical driver of engagement, acquisition and long-term value. Operating within a regulated environment, it's essential that the website not only performs commercially but also meets governance, compliance and brand standards. This role is important for shaping how we improve customer journeys, collaborate across partners and deliver a clear, prioritised roadmap that balances customer needs, commercial outcomes and regulatory requirements.
Work that matters – What you'll do
- Manage experian.co.uk, ensuring it performs against commercial, customer and regulatory goals
- Improve optimisation of journeys and landing pages to improve conversion and customer experience
- Build and manage a clear, prioritised optimisation roadmap in consideration of business goals
- Collaborate with Product, Paid Media, Compliance, UX and Development teams to deliver improvements
- Lead delivery from idea through to implementation, testing and performance analysis
Qualifications
What you'll need to bring to the role & Experian
- Experience managing and optimising customer-facing websites, in a regulated environment
- Experience building and delivering roadmaps while balancing commercial, technical and compliance needs
- Experience with CRO, customer journeys and data-led optimisation
- Demonstrated experience collaborating with multiple partners to influence and promote outcomes
- Operate at both strategic and hands-on levels
More about you
- Management skills with a collaborative mindset
- Organised and able to manage competing demands
- Experience with CMS platforms and working with development teams
- Understanding of SEO, experimentation and workflow tools such as Jira (desirable)
Additional Information
Hybrid role - 40% office base
Great compensation package and discretionary bonus plan
Core benefits include pension, BUPA healthcare and more
25 days annual leave plus
Website & Optimisation Manager employer: Experian Health
Contact Detail:
Experian Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Website & Optimisation Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can add value, so think about how your skills align with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Website & Optimisation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Website & Optimisation Manager. Highlight your experience with customer-facing websites and optimisation strategies, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Don't forget to mention your experience in regulated environments!
Showcase Your Collaborative Spirit: We love teamwork at StudySmarter! In your application, share examples of how you've successfully collaborated with different teams to achieve common goals. This will demonstrate that you can work well with our Product, Paid Media, and Development teams.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Experian Health
✨Know Your Stuff
Make sure you understand Experian's business model and how the website plays a crucial role in customer engagement. Familiarise yourself with their services, especially in data and technology, so you can speak confidently about how your skills align with their goals.
✨Showcase Your Experience
Prepare specific examples of your past work managing and optimising customer-facing websites. Highlight any experience in regulated environments and how you've successfully balanced commercial and compliance needs in your previous roles.
✨Collaboration is Key
Be ready to discuss how you've worked with cross-functional teams in the past. Share examples of how you’ve collaborated with Product, UX, and Development teams to deliver successful projects, as this role requires strong teamwork.
✨Data-Driven Mindset
Demonstrate your understanding of conversion rate optimisation (CRO) and data-led decision-making. Bring along insights or case studies that show how you've used data to improve customer journeys and website performance.