At a Glance
- Tasks: Lead content design for impactful customer journeys and create standards for quality.
- Company: Join Experian, a global leader in data and technology with a diverse team.
- Benefits: Enjoy hybrid working, competitive pay, 25 days leave, and great health benefits.
- Other info: Be part of a collaborative environment that values innovation and personal growth.
- Why this job: Shape the future of content design and elevate customer experiences at a leading company.
- Qualifications: Proven experience in Content Design or UX Writing with strong stakeholder management skills.
The predicted salary is between 55000 - 65000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
About the Role
We're looking for a Senior Content Designer to help shape how content works across Experian's product experiences. As the sole Content Designer in our Product Design team, you will balance hands‑on content design with building the standards, systems and ways of working that help our wider team create better content. Sitting within the Product Design team, you will work on our most strategically important customer journeys while helping establish a scalable content design practice across the organisation.
What you will do
- Content Design - Lead content design on priority product plans and customer journeys.
- Write clear, accessible and user‑centred content that sets the standard for quality.
- Shape Tone of Voice across end‑to‑end experiences.
- Use research and insight to inform content decisions.
- Partner with Product Designers, Product Managers, Researchers and other important partners.
- Practice Building - Develop content standards, guidance and reusable patterns.
- Maintain and evolve a content system that enables designers to create better content independently.
- Coach designers through workshops, content clinics and collaboration.
- Champion content quality and consistency across the product experience.
- Improve how content design works across teams.
- Influence and Collaboration - Work with Legal, Compliance and Marketing to create aligned customer experiences.
- Advocate for customer needs and content quality in product decisions.
- Influence teams to ensure content design is brought earlier in the product development process.
Why This Role
This isn't a role where you will review every piece of copy. Instead, you'll focus your expertise where it creates the greatest impact while building the systems and capabilities that help others make better content decisions. You will also define how content design evolves at Experian and help raise the quality of our customer experience.
Qualifications
- Proven experience in Content Design or UX Writing for consumer‑facing digital products.
- Exceptional writing craft and a strong portfolio.
- Expertise in content design, UX writing and information architecture.
- Experience creating content standards, design systems or scalable frameworks.
- Comfortable balancing hands‑on delivery with strategic practice‑building work.
- Strong stakeholder management and influencing skills.
- Experience working in complex or regulated environments.
- Experience using AI and agentic workflows to support your working practice.
Benefits
- Hybrid working – 40% office based.
- Great compensation package and discretionary bonus plan.
- Core benefits include Pension, BUPA healthcare and more.
- 25 days annual leave plus bank holidays.
Experian is also proud to be an Equal Opportunity and affirmative action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Senior Content Designer employer: Experian Health
Experian is an exceptional employer that champions innovation and employee growth, offering a dynamic work culture where creativity thrives. As a Senior Content Designer, you will enjoy the benefits of hybrid working, a competitive compensation package, and opportunities to influence product design across diverse markets. With a commitment to inclusivity and professional development, Experian empowers its employees to shape impactful customer experiences while fostering a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Content Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Experian Health for a Senior Content Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Experian Health before they go live!
We think you need these skills to ace Senior Content Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Content Designer at Experian Health, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Experian Health does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Experian Health. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Experian Health.
How to prepare for a job interview at Experian Health
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Experian Health, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Experian Health might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Experian Health!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Experian Health is looking for.
