At a Glance
- Tasks: Support sales teams with data insights, CRM management, and process optimisation.
- Company: Join Experian, a global leader in data and technology innovation.
- Benefits: Enjoy hybrid working, competitive pay, and generous leave policies.
- Other info: Be part of a diverse team that values innovation and personal growth.
- Why this job: Make an impact by driving efficiency and leveraging cutting-edge analytics.
- Qualifications: Experience in sales operations and proficiency in Salesforce and Power BI.
The predicted salary is between 40000 - 50000 £ per year.
Department: Sales & Business Development
Schedule: Full Time
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
Job Description
The Sales Operations Analyst plays a critical role in supporting the UK&I commercial teams by driving operational efficiency, data integrity, and performance insights. Reporting to the Global Operations & Analytics Manager, this role contributes to the execution of global strategies at a regional level, with a focus on CRM excellence, automation, and analytics-led decision making, and enable continuous improvement across the sales lifecycle.
Responsibilities
- Support daily operations across sales support, case management, delivery workflows, and CRM troubleshooting. Prioritise and resolve issues efficiently, ensuring minimal disruption to sales activities.
- Champion sales enablement through process optimisation, training support, and adoption of tools.
- Maintain data accuracy and consistency in Salesforce CRM and CPQ platforms. Support rollout of new processes and ensure documentation and communication are clear and up to date.
- Identify opportunities to automate manual tasks and improve operational workflows, leveraging AI tools to enhance forecasting, lead scoring, and reporting capabilities. Partner with the Global Operations Manager to implement scalable automation strategies.
- Assist in managing pricing governance, including validation of discount requests and adherence to commercial policies. Support internal royalty audits and help identify training gaps or process improvements.
- Deliver accurate and timely reporting across sales performance, forecasting, pipeline health, and billing discrepancies. Contribute to the development and maintenance of dashboards that provide actionable insights. Support ad hoc analysis requests from Sales, Finance, and Product teams.
Qualifications
- Proven experience in sales operations or analytics supporting sales teams
- Knowledge of Microsoft Power BI and Salesforce tools
- Strong problem solving and analytical skills
- Strong stakeholder management skills with experience of tailoring communications for a diverse audience at different levels including Executive levels
Additional Information
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package including discretionary bonus
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian is proud to be an Equal Opportunity and Affinitative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Sales Operations Analyst employer: Experian Health
Experian is an exceptional employer that champions innovation and diversity, providing a dynamic work environment for the Sales Operations Analyst role. With a strong focus on employee growth, the company offers a comprehensive benefits package, including hybrid working options, generous annual leave, and opportunities for professional development. Located in Dublin, Ireland, Experian fosters a culture of collaboration and excellence, empowering employees to contribute meaningfully to global strategies while enjoying a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Experian. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff. Research Experian's values and recent projects. Show us you’re not just another candidate but someone who truly gets what we do!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're genuinely interested in joining the team.
We think you need these skills to ace Sales Operations Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Sales Operations Analyst role. Highlight your experience in sales operations and analytics, and don’t forget to mention any specific tools like Salesforce or Power BI that you’ve used.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills can help drive operational efficiency and data integrity at Experian.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Experian Health
✨Know Your CRM Inside Out
Make sure you’re familiar with Salesforce and any other CRM tools mentioned in the job description. Brush up on how they work, their features, and how they can be optimised for sales operations. Being able to discuss specific functionalities and your experience with them will show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analytics to drive decisions in previous roles. Be ready to discuss your experience with Microsoft Power BI and how you've leveraged data to improve sales performance or operational efficiency. This will demonstrate your ability to contribute to analytics-led decision making.
✨Understand the Sales Lifecycle
Familiarise yourself with the sales lifecycle and how sales operations support it. Be prepared to discuss how you’ve optimised processes in the past and how you can apply that knowledge to enhance operational efficiency at Experian. This shows that you understand the bigger picture and can contribute to continuous improvement.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges related to sales operations, such as resolving CRM issues or managing pricing governance. Think through potential scenarios and how you would approach them, highlighting your problem-solving skills and ability to prioritise effectively.
