At a Glance
- Tasks: Support clients through their employment screening journey with excellent customer service.
- Company: Join Experian, a renowned company with a focus on innovation and diversity.
- Benefits: Enjoy hybrid working, competitive pay, and generous annual leave.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Build your career in customer service while learning valuable skills in a supportive team.
- Qualifications: Previous customer service experience and a team player attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting for a crucial Customer Service Executive position within our Background Checking team, based at our Nottingham office reporting into the team leader. You will be part of an important team within Experian, allowing you to grow both your customer service and administration skills. Additionally, it offers a career path that provides fantastic career progression and learning opportunities.
You will have experience of excellent customer service skills, which you use to support our clients and customers throughout their employment screening journey. You will conduct several of the component parts of the employment screening process. This will allow you to build your confidence and understanding of multiple screening processes, such as criminal record checks, DVLA and International checks. Working with your team, you will blend together problem solving skills and a keen eye for detail and making accurate decisions.
We are offering the chance for you to build a career within the Customer Services sector. You will work with a friendly team, where you will learn new skills and have the opportunity to work your way up within a renowned business.
Qualifications- Proven Customer Service background.
- Alternatively, previous customer‑facing role dealing with customers on a daily basis, either face to face or through another medium such as inbound or outbound telephone calls.
- Team player, who can stay organised and self‑motivated to meet deadlines.
- Experience that you do have, even if you do not tick all of the qualities mentioned. Talk to us about the experience that you do have.
- Hybrid working – 40% office based
- Great compensation package and uncapped commission
- Core benefits include pension, Bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.
We are proud to be an Equal Opportunity and Affinitive Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Production Support Customer Service Executive in Nottingham employer: Experian Health
Experian is an exceptional employer that fosters a supportive and inclusive work culture, particularly in our Nottingham office where the Production Support Customer Service Executive role is based. With a strong emphasis on employee growth, we offer extensive career progression opportunities, hybrid working arrangements, and a comprehensive benefits package including healthcare and generous annual leave. Join us to be part of a dynamic team that values innovation and diversity, allowing you to thrive while making a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Customer Service Executive in Nottingham
✨Tip Number 1
Get to know the company! Research Experian and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture. This will make you stand out during interviews.
✨Tip Number 2
Practice your customer service scenarios! Think about common challenges in customer service and how you would handle them. Being prepared with real-life examples will help you shine when discussing your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team. Don’t miss out on this opportunity to kickstart your career with us!
We think you need these skills to ace Production Support Customer Service Executive in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully solved customer issues. We love seeing how you tackle challenges, so share those stories that demonstrate your keen eye for detail and decision-making abilities.
Be Yourself:We’re all about authenticity here at StudySmarter! Let your personality shine through in your written application. Share your passion for customer service and why you want to join our friendly team. We want to know the real you!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Experian Health
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled difficult situations or provided excellent service in the past. This will show that you understand the importance of customer satisfaction, which is key for a role in Production Support.
✨Familiarise Yourself with Employment Screening Processes
Since this role involves various screening processes, do some research on criminal record checks, DVLA checks, and international checks. Being knowledgeable about these topics will not only impress your interviewers but also demonstrate your genuine interest in the position.
✨Showcase Your Problem-Solving Skills
Prepare to discuss instances where you've successfully solved problems in a team setting. Highlight your ability to stay organised and self-motivated, as these traits are essential for meeting deadlines and working effectively within a team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, career progression opportunities, or what a typical day looks like. This shows that you're engaged and serious about the role, plus it gives you valuable insights into the company culture.
