At a Glance
- Tasks: Lead forecasting and resource planning to drive data-driven decisions across the business.
- Company: Join Experian, a global leader in data and technology with a diverse workforce.
- Benefits: Enjoy a competitive salary, bonus plan, healthcare, and generous leave options.
- Other info: Hybrid role based in Nottingham with excellent career growth opportunities.
- Why this job: Make a real impact by shaping strategic decisions and improving customer outcomes.
- Qualifications: Proven leadership in forecasting and analytics within complex operational environments.
The predicted salary is between 70000 - 90000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to realize their financial goals and help them save time and money. We invest in people and new advanced technologies to unlock the power of data.
Experian are looking for an experienced and strategic Head of Resource Planning, Forecasting & MI to lead end-to-end operational planning, forecasting, capacity management, and management information capability. You will be central to enabling data-driven decision-making across ECS servicing, ensuring the business has the insight, models and plans needed to deliver strong customer outcomes, effective service levels, and cost efficiency. You will own the development and evolution of forecasting and planning capability, creating accurate and effective models that support both short-term and long-term decision-making.
Working collaboratively with operational, product, finance, and transformation teams, this person will ensure that changing demand drivers, major business changes, and improvement initiatives are reflected in robust planning assumptions and scenario models. Alongside resource planning, the role will lead an MI and insight function, ensuring the delivery of accurate and actionable reporting. You will be expected to translate complex data into clear recommendations for senior stakeholders.
This is a Hybrid, Nottingham based role (40% in the office) reporting to the Director of Customer Service Operations.
Responsibilities- Lead end-to-end forecasting, demand planning, capacity planning, scheduling and operational planning across multiple business areas and locations.
- Develop, own and continuously improve forecasting and sensitivity models that support service levels, resource planning, cost control, and regulatory compliance.
- Produce short, medium, and long-range forecasts and resourcing roadmaps to support business planning, budgeting, and recruitment decisions.
- Lead the MI and reporting capability, partnering with operational, product, and transformation teams to deliver scalable, insight-led reporting for a variety of audiences and focuses including executives and regulatory.
- Lead scenario modelling and impact analysis relating to product, CRM, digital and operational changes, quantifying likely effects on contact demand, cost, and resource requirements.
- Independently challenge and validate assumptions, business cases, and claimed transformation benefits, ensuring outcomes are evidence-based and measurable.
- Identify operational risks linked to forecast accuracy, service performance, and demand changes, and take proactive action to minimise impact.
- Establish effective governance, planning forums, policies, processes, and standards to support consistent and high-quality decision-making.
- Previous team leadership experience focused on forecasting, resource planning, capacity planning, and management information within a complex operational environment.
- Strong understanding of MI, analytics, and reporting, with experience of turning data into clear, actionable business insight for a variety of audiences/partners.
- Experience building and improving forecasting or sensitivity-based planning models in multi-channel, multi-site operations.
- Experience using data and insight to influence senior stakeholders and shape strategic decisions.
- Confidence in challenging assumptions, validating benefits, and embedding a culture of continuous improvement.
- Experience within a contact centre or service-led operational environment.
- Great compensation package and discretionary bonus plan.
- Core benefits include pension, Bupa healthcare, ShareSave scheme and more.
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Head of Resource Planning, Forecasting & MI in Nottingham employer: Experian Health
Experian is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Nottingham. With a strong commitment to employee growth, we provide comprehensive benefits including a competitive compensation package, generous annual leave, and opportunities for professional development. Join us to be part of a diverse team that values your contributions and empowers you to make impactful decisions in a global data and technology company.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Resource Planning, Forecasting & MI in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their goals, especially in resource planning and forecasting.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in MI and analytics can drive data-driven decisions. Confidence is key when you're selling yourself.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Head of Resource Planning, Forecasting & MI in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Resource Planning, Forecasting & MI role. Highlight your experience in forecasting and resource planning, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've used data to drive decision-making and improve operational efficiency. We love a good story that shows your impact!
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to highlight your analytical skills in your application. Mention any tools or methodologies you’ve used to create forecasting models or reports. We’re all about data-driven decisions, so show us what you’ve got!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about us and what we stand for at Experian. We can’t wait to see your application!
How to prepare for a job interview at Experian Health
✨Know Your Numbers
As a Head of Resource Planning, you'll need to demonstrate your expertise in forecasting and capacity planning. Brush up on key metrics and be ready to discuss how you've used data to drive decision-making in previous roles. Prepare specific examples that showcase your ability to create accurate models and reports.
✨Understand the Business
Familiarise yourself with Experian's operations and the specific challenges they face in customer service. Research their recent initiatives and think about how your skills can contribute to their goals. This will show your genuine interest in the company and help you tailor your responses during the interview.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle various operational scenarios. Think through potential challenges related to demand changes or resource allocation and prepare your thought process on how to tackle these issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with Stakeholders
Since the role involves translating complex data for senior stakeholders, practice how you would communicate insights clearly and effectively. Be prepared to discuss how you've influenced decisions in the past and how you plan to build relationships with different teams at Experian to ensure successful collaboration.
