At a Glance
- Tasks: Lead product innovation to enhance customer experiences and drive engagement.
- Company: Join Experian, a global leader in data and technology with a vibrant team.
- Benefits: Enjoy hybrid working, competitive pay, healthcare, and generous leave policies.
- Other info: Be part of a diverse team committed to innovation and customer satisfaction.
- Why this job: Make a real impact on consumer growth and experience in a dynamic environment.
- Qualifications: Proven leadership in product management with a focus on consumer digital experiences.
The predicted salary is between 60000 - 80000 £ per year.
- Head of Product – Consumer Growth and Experience
- Full-time
- Employee Status: Regular
- Role Type: Hybrid
- Department: Product Management
- Schedule: Full Time
Experian is a global data and technology company, powering opportunities for people and businesses around the world.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more.
Experian invests in people and new advanced technologies to unlock the power of data.
We have an amazing team of 25,200 people in 32 countries.
We have a new opportunity for an established, high‑impact product leader to join our Consumer Services function as Head of Product – Consumer Growth & Experience, reporting directly to the Chief Product and Commercial Officer.
Your mission is to drive growth, engagement, and long‑term customer value by creating seamless, personalised, and high‑performing product experiences, by leading our new domain – Access and Activation, owning the end‑to‑end customer entry point and early lifecycle.
You will lead and inspire a talented product team, setting direction, driving execution, and embedding innovation, ensuring more customers discover, access, and regularly engage with Experian, particularly our flagship credit score proposition.
- What You’ll Be Doing
- Deliver seamless login and onboarding journeys that maximise conversion
- Evolve the Home experience into a personalised hub, driving deeper engagement
- Champion a customer‑first mindset, aligning product experience with Experian’s brand purpose
- Champion modern product tools, experimentation, and data‑led ways of working
- Leverage AI‑driven workflows and personalisation to enhance product experiences and efficiency
- Balance innovation with secure access and fraud prevention capabilities
- Leadership & Team Performance
- Lead, coach, and inspire a high‑performing product team, driving accountability and outcomes
- Act as a hands‑on leader, setting clear direction while ensuring strong execution
- Influence and align cross‑functional stakeholders, including senior leadership
- Customer Growth & Lifecycle Ownership
- Own strategy and delivery across acquisition, onboarding, activation, and early engagement
- Drive growth in new customers, credit score views, and app engagement, including underserved segments
- Optimise re‑engagement and lifecycle journeys to increase retention and long‑term value
- Data & Performance Driven Delivery
- Define and track key growth and engagement metrics across the funnel
- Use experimentation and analytics to optimise performance and prioritisation
- Translate insights into clear actions that drive measurable impact
Qualifications
- Proven experience as a senior product leader in a consumer‑focused, digital environment
- Track record of leading and scaling teams while delivering measurable growth outcomes
- Experience using modern product tools and working with AI‑enabled workflows or automation
- Strong experience across customer lifecycle, onboarding, activation, and engagement strategies
- Deep understanding of personalisation, app‑first experiences, and conversion optimisation
- Highly data‑driven, with hands‑on experience in experimentation and performance analysis
- Strong leadership presence, with the ability to influence at executive level and align cross‑functional teams
- Understanding of security, authentication, and fraud prevention, balancing risk with seamless UX
- Passion for customer experience and driving meaningful engagement at scale
Benefits
- Hybrid working – 40% office based
- Great compensation package and discretionary bonus
- Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian is also proud to be an Equal Opportunity and Affimative Action employer.
If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Head of Product - Consumer Growth and Experience in Nottingham employer: Experian Health
Experian Health is an exceptional employer that prioritises social impact and community engagement, making it a fulfilling place to work for those passionate about making a difference. With a hybrid working model, competitive compensation, and a strong focus on employee well-being through healthcare, pension, and generous annual leave, employees are supported in both their professional and personal lives. The collaborative work culture fosters growth opportunities, allowing team members to thrive while contributing to meaningful programmes across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product - Consumer Growth and Experience in Nottingham
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Experian Health!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Experian Health would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Experian Health through your school's career services!
We think you need these skills to ace Head of Product - Consumer Growth and Experience in Nottingham
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Head of Product - Consumer Growth and Experience, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Head of Product - Consumer Growth and Experience position at Experian Health. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Experian Health
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
