At a Glance
- Tasks: Support clients through their employment screening journey with excellent customer service.
- Company: Join Experian, a renowned company with a focus on innovation and diversity.
- Benefits: Enjoy hybrid working, competitive pay, 25 days leave, and great health benefits.
- Other info: Opportunities for career progression and a dynamic work environment await you.
- Why this job: Build your career in customer service while learning and growing in a supportive team.
- Qualifications: Customer service experience or a customer-facing role is preferred.
The predicted salary is between 30000 - 40000 € per year.
We are recruiting for a crucial Customer Service Executive position within our Background Checking team, based at our Nottingham office reporting into the team leader. You will be part of an important team within Experian, allowing you to grow both your customer service and administration skills. Additionally, it offers a career path that provides fantastic career progression and learning opportunities.
You will have experience of excellent customer service skills, which you use to support our clients and customers throughout their employment screening journey. You will conduct several of the component parts of the employment screening process. This will allow you to build your confidence and understanding of multiple screening processes, such as criminal record checks, DVLA and International checks. Working with your team, you will blend together problem solving skills and a keen eye for detail and making accurate decisions.
We are offering the chance for you to build a career within the Customer Services sector. You will work with a friendly team, where you will learn new skills and have the opportunity to work your way up within a renowned business.
Qualifications- Proven Customer Service background.
- Alternatively, previous customer‑facing role dealing with customers on a daily basis, either face to face or through another medium such as inbound or outbound telephone calls.
- Team player, who can stay organised and self‑motivated to meet deadlines.
- Experience that you do have, even if you do not tick all of the qualities mentioned. Talk to us about the experience that you do have.
- Hybrid working – 40% office based
- Great compensation package and uncapped commission
- Core benefits include pension, Bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.
We are proud to be an Equal Opportunity and Affinitive Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Customer Service Executive - Production Support in Nottingham employer: Experian Health
Experian is an exceptional employer, offering a dynamic work environment in Nottingham where you can thrive as a Customer Service Executive. With a strong focus on employee growth, our hybrid working model, competitive compensation package, and commitment to diversity ensure that every team member can develop their skills and advance their career while contributing to meaningful projects. Join us to be part of a supportive team that values innovation and inclusivity, making a positive impact in the customer service sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Production Support in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Experian and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your soft skills! Customer service is all about communication and empathy. Be ready to share examples of how you've successfully resolved issues or helped customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Executive - Production Support in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Skills:Don’t just list your previous roles; explain how your experiences have equipped you with the problem-solving skills and attention to detail we’re looking for. Use specific examples to illustrate your points, so we can really get a sense of what you bring to the table.
Be Yourself:We love authenticity! When writing your application, let your personality shine through. Share your passion for customer service and why you’re excited about the opportunity to work with us at StudySmarter. We want to know the real you!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Experian Health
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer queries or complaints in the past. This will show that you understand the importance of excellent service and can apply it in real situations.
✨Familiarise Yourself with Employment Screening
Since this role involves employment screening processes, do a bit of research on what these entail. Understanding criminal record checks, DVLA checks, and international checks will help you speak confidently about the job and demonstrate your interest in the position.
✨Showcase Your Problem-Solving Skills
Prepare to discuss times when you've successfully solved problems in a team setting. Think of specific scenarios where your keen eye for detail made a difference. This will highlight your ability to work collaboratively and make accurate decisions under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, career progression opportunities, or the training process. This shows that you're genuinely interested in the role and eager to learn more about how you can contribute.
