At a Glance
- Tasks: Deliver exceptional customer service and create positive experiences for clients and candidates.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Inclusive workplace, career growth opportunities, and a supportive team environment.
- Other info: Be part of an award-winning team that celebrates diversity and inclusion.
- Why this job: Make a real impact by helping clients navigate their onboarding journey.
- Qualifications: Experience in customer service and live chat support is a plus.
The predicted salary is between 63000 - 77000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data.
Are you passionate about delivering exceptional customer service and creating positive experiences from the very first interaction? We are recruiting for a crucial Customer Service Advisor position within our Background Checking team, based in our Nottingham office. Reporting into the Customer Service Manager, you will be part of an important team within Experian.
You will have experience in delivering excellent customer service skills, which you will use to support our clients and customers throughout their onboarding and employment screening journey. You will support our clients and candidates through inbound telephone calls, live chat and email correspondence, adopting a 'Right First Time' approach to all interactions.
We are offering the chance for you to build a career within the Customer Services sector, working within a friendly environment where you will learn new skills and be part of a high-performing team.
Qualifications- Experience with Live chat
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and affirmative action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Customer Service Executive in Nottingham employer: Experian Health
Experian Health is an exceptional employer that prioritises social impact and community engagement, making it a fulfilling place to work for those passionate about making a difference. With a hybrid working model, competitive compensation, and a strong focus on employee well-being through healthcare, pension, and generous annual leave, employees are supported in both their professional and personal lives. The collaborative work culture fosters growth opportunities, allowing team members to thrive while contributing to meaningful programmes across the UK and Ireland.
