At a Glance
- Tasks: Guide customers through queries and deliver exceptional experiences every day.
- Company: Join a vibrant team at our Nottingham Customer Experience Centre.
- Benefits: Enjoy hybrid working, great pay, bonuses, and generous leave options.
- Other info: Initial training followed by flexible working with excellent growth opportunities.
- Why this job: Make a positive impact on customers' lives while developing your career.
- Qualifications: Experience in customer service and resilience in communication.
The predicted salary is between 27744 - 27744 £ per year.
We’re on the lookout for a Customer Experience specialist to join our vibrant and friendly team at our Nottingham-based Customer Experience Centre. You will be part of a great team where your voice truly matters, and you personally can make a positive difference to the lives of our customers every day. You will guide customers through their queries to provide a quick and perfect resolution.
You’ll have the chance to impress every time by delivering an exceptional customer experience, and in return will receive ongoing development and career progression opportunities.
You will also:
- Handle customer queries through inbound calls and emails, with AI features available to support you.
- Provide a great and memorable customer experience every time.
- Understand regulatory requirements and remain compliant.
Start date – 01 September 2026 with face‑to‑face interviews during July. All roles will begin with initial 4 weeks of classroom‑based training running from 09:00AM - 17:00PM at our office in NG2. (You will need to attend all 4 weeks without annual leave.) Following completion of training, this will move to a hybrid working model with 2 days per week in the office (Monday and Tuesday). Rotational shift pattern Monday - Saturday (If full time 5 days scheduled in advance between 8am/7:15pm).
Qualifications:
- Experience delivering an outstanding customer experience.
- Experience working in a target environment.
- A high level of resilience communicating with customers.
Benefits:
- Hybrid working – 40% office based.
- Great compensation package and discretionary bonus.
- Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more.
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Customer Experience Specialist in Nottingham employer: Experian Health
Join our dynamic team at the Nottingham Customer Experience Centre, where your contributions truly matter and you can make a meaningful impact on our customers' lives. We offer a supportive work culture with ongoing development opportunities, a competitive benefits package including hybrid working, generous annual leave, and a commitment to inclusivity. Experience a rewarding career in a vibrant environment that values your voice and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Experian Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Experian Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Experian Health:Your cover letter is your chance to shine! Tell us why you want to work at Experian Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Experian Health!
How to prepare for a job interview at Experian Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
