At a Glance
- Tasks: Support sales operations, enhance CRM processes, and drive data-driven insights.
- Company: Join Experian, a global leader in data and technology innovation.
- Benefits: Enjoy hybrid working, competitive pay, and generous leave policies.
- Other info: Be part of a diverse team that values innovation and personal growth.
- Why this job: Make an impact by optimising sales processes and leveraging cutting-edge analytics.
- Qualifications: Experience in sales operations or analytics, with skills in Power BI and Salesforce.
The predicted salary is between 40000 - 50000 £ per year.
Department: Sales & Business Development
Schedule: Full Time
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
The Sales Operations Analyst plays a critical role in supporting the UK&I commercial teams by driving operational efficiency, data integrity, and performance insights. Reporting to the Global Operations & Analytics Manager, this role contributes to the execution of global strategies at a regional level, with a focus on CRM excellence, automation, and analytics-led decision making, and enable continuous improvement across the sales lifecycle.
Responsibilities
- Support daily operations across sales support, case management, delivery workflows, and CRM troubleshooting. Prioritise and resolve issues efficiently, ensuring minimal disruption to sales activities.
- Champion sales enablement through process optimisation, training support, and adoption of tools.
- Maintain data accuracy and consistency in Salesforce CRM and CPQ platforms. Support rollout of new processes and ensure documentation and communication are clear and up to date.
- Identify opportunities to automate manual tasks and improve operational workflows, leveraging AI tools to enhance forecasting, lead scoring, and reporting capabilities. Partner with the Global Operations Manager to implement scalable automation strategies.
- Assist in managing pricing governance, including validation of discount requests and adherence to commercial policies. Support internal royalty audits and help identify training gaps or process improvements.
- Deliver accurate and timely reporting across sales performance, forecasting, pipeline health, and billing discrepancies. Contribute to the development and maintenance of dashboards that provide actionable insights. Support ad hoc analysis requests from Sales, Finance, and Product teams.
Qualifications
- Proven experience in sales operations or analytics supporting sales teams
- Knowledge of Microsoft Power BI and Salesforce tools
- Strong problem solving and analytical skills
- Strong stakeholder management skills with experience of tailoring communications for a diverse audience at different levels including Executive levels
Additional Information
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package including discretionary bonus
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian is proud to be an Equal Opportunity and Affinitative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Hybrid Sales Operations Analyst - CRM & Analytics employer: Experian Health
Experian is an exceptional employer that champions innovation and diversity, offering a dynamic work culture where employees can thrive. With a strong focus on employee growth, the company provides extensive benefits including hybrid working options, a competitive compensation package, and generous annual leave, all while fostering a collaborative environment that empowers individuals to contribute meaningfully to global strategies. Located in Dublin, Ireland, Experian not only supports its employees' professional development but also encourages them to bring their authentic selves to work, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Sales Operations Analyst - CRM & Analytics
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in sales operations and analytics can help them achieve their goals. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Hybrid Sales Operations Analyst - CRM & Analytics
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Hybrid Sales Operations Analyst. Highlight your experience with CRM systems like Salesforce and any analytics tools you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about sales operations and how you can contribute to our team. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you've tackled challenges in sales operations or analytics. We love candidates who can demonstrate their ability to think critically and improve processes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Experian Health
✨Know Your CRM Inside Out
Make sure you’re familiar with Salesforce and any other CRM tools mentioned in the job description. Brush up on how they work, their features, and how they can be optimised for sales operations. Being able to discuss specific functionalities and your experience with them will show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and reporting. Bring examples of how you've used analytics to drive decisions or improve processes in previous roles. If you’ve worked with Microsoft Power BI, be ready to explain how you’ve leveraged it to create insights that support sales teams.
✨Demonstrate Problem-Solving Prowess
Think of specific challenges you’ve faced in sales operations and how you resolved them. Be prepared to share these stories during the interview, highlighting your analytical skills and ability to prioritise tasks effectively. This will show that you can handle the fast-paced environment at Experian.
✨Engage with Stakeholders
Since stakeholder management is key for this role, prepare to discuss how you’ve tailored communications for different audiences. Think about times when you’ve had to present to executives or collaborate with diverse teams. This will demonstrate your ability to navigate the corporate landscape effectively.
