At a Glance
- Tasks: Manage customer queries via email, phone, and live chat with a proactive approach.
- Company: Experian Health, a leader in customer care and support.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Experience in live chat support and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Experian Health in the United Kingdom is looking for a Helpdesk Customer Service Advisor to manage customer queries through email, telephone, and live chat. This role demands a proactive and customer-focused attitude to ensure timely resolution and high-quality service.
Key responsibilities include:
- Managing customer tickets
- Resolving issues
- Prioritising urgency based on service level agreements
- Liaising with internal teams
Strong communication and problem-solving skills are essential. Applicants should have experience in live chat support.
Helpdesk Hero: Live Chat & Customer Care employer: Experian Health
Experian Health is an exceptional employer that prioritises employee development and well-being, offering a dynamic work culture where collaboration and innovation thrive. Located in the UK, we provide comprehensive training and growth opportunities, ensuring our team members are equipped to excel in their roles while enjoying a supportive environment that values work-life balance and customer satisfaction.
