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- Tasks: Join our team as a Customer Service Executive, supporting clients through their employment screening journey.
- Company: Experian is a global data and tech company, transforming industries with innovative solutions.
- Benefits: Enjoy hybrid working, competitive pay, healthcare, pension, and 25 days annual leave plus bonuses.
- Why this job: Kickstart your career with growth opportunities in a supportive, award-winning workplace culture.
- Qualifications: Bring your customer service experience and enthusiasm; call centre experience is a plus!
- Other info: Be part of a diverse team that values authenticity and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
- Full-time
- Employee Status: Regular
- Role Type: Hybrid
- Department: Customer Service
- Schedule: Full Time
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
We are recruiting for a crucial Customer Service Executive position within our Background Checking team, based in our Nottingham office. You will be part of an important team within Experian and to promote both your customer service and administration skills and starting on a career path that offers fantastic career progression and learning opportunities.
Reporting into the Team Manager, you will have experience excellent customer service skills, which you will utilise to support our clients and customers throughout their employment screening journey.
You will conduct several of the component parts of the employment screening process, which will allow you to build your confidence and understanding of multiple screening methods including contacting clients, candidates and referees by telephone, email and live chat to gain required information.
Qualifications
Experience delivering an outstanding customer experience
Experience working in a target environment
Enthusiastic and motivated
Manage confidential information
Stay up to date with industry trends
Preferable previous call center/live chatexperience
Additional Information
Benefits package includes:
Hybrid working – 2 days per week office based – Nottingham based
Great compensation package and discretionary bonus plan
Core benefits include pension, bupa healthcare, sharesave scheme and more
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Could this be the role for you? Apply now to start your journey with Experian!
(Internal grade: G)
Experian Careers – Creating a better tomorrow together
Our uniqueness is that we celebrate yours. Experian\’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian\’s people first approach is award-winning; World\’s Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian\’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers – Creating a better tomorrow together
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Customer Service Executive - Background Checking employer: Experian Health
Contact Detail:
Experian Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Background Checking
✨Tip Number 1
Familiarise yourself with the background checking process and the specific services offered by Experian. Understanding their approach will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a call centre or live chat environment. Practising common scenarios can help you feel more confident when discussing your experience and how it relates to the position.
✨Tip Number 3
Network with current or former employees of Experian on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Service Executive role, which can give you an edge in your application.
✨Tip Number 4
Stay updated on industry trends related to employment screening and data privacy. Being knowledgeable about these topics will not only impress your interviewers but also show that you are proactive and committed to your professional development.
We think you need these skills to ace Customer Service Executive - Background Checking
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Executive position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, especially in a call centre or live chat environment. Use specific examples to demonstrate how you've delivered outstanding customer experiences.
Showcase Your Skills: Make sure to highlight skills that are relevant to the role, such as communication, problem-solving, and the ability to manage confidential information. Mention any familiarity with industry trends or technologies that could be beneficial.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you're interested in the position at Experian and how your background aligns with their values and mission. Be sure to express your enthusiasm for the opportunity and your motivation to contribute to the team.
How to prepare for a job interview at Experian Health
✨Showcase Your Customer Service Skills
As a Customer Service Executive, your ability to deliver outstanding customer experiences is crucial. Prepare examples from your past roles where you successfully resolved customer issues or improved their experience, highlighting your communication skills and empathy.
✨Familiarise Yourself with Background Checking Processes
Understanding the employment screening process will give you an edge in the interview. Research common methods used in background checking and be ready to discuss how you would approach contacting clients and candidates to gather necessary information.
✨Demonstrate Your Ability to Work Under Pressure
Experian operates in a target-driven environment, so be prepared to discuss how you manage stress and meet deadlines. Share specific instances where you thrived under pressure, showcasing your motivation and enthusiasm for achieving targets.
✨Emphasise Confidentiality and Data Protection
Given the nature of the role, it's essential to convey your understanding of handling confidential information. Be ready to discuss your experience with data protection and how you ensure compliance while managing sensitive customer data.