At a Glance
- Tasks: Help customers with their queries and deliver exceptional experiences every day.
- Company: Join Experian, a global leader in data and technology with a vibrant team.
- Benefits: Enjoy hybrid working, competitive pay, bonuses, and generous leave policies.
- Other info: Dynamic training environment with excellent career progression opportunities.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Experience in customer service and a resilient communication style.
The predicted salary is between 25000 - 30000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
We're on the lookout for a Customer Experience specialist to join our vibrant and friendly team at our Nottingham‑based Customer Experience Centre. You will be part of a great team where your voice truly matters, and you personally can make a positive difference to the lives of our customers every day. You will guide customers through their queries to provide a quick and perfect resolution. You'll have the chance to impress every time by delivering an exceptional customer experience, and in return will receive ongoing development and career progression opportunities.
Responsibilities- Handle customer queries through inbound calls and emails, with AI features available to support you.
- Provide a great and memorable customer experience every time.
- Understand regulatory requirements and remain compliant.
Start date – 01 September 2026 with face‑to‑face interviews during July. All roles will begin with an initial 4 weeks of classroom‑based training running from 09:00AM – 17:00PM at our office in NG2. (You will need to attend all 4 weeks without annual leave.) Following completion of training, this will move to a hybrid working model with 2 days per week in the office (Monday and Tuesday). Rotational shift pattern Monday – Saturday (If full time 5 days scheduled in advance between 8am/7:15pm).
Qualifications- Experience delivering an outstanding customer experience.
- Experience working in a target environment.
- A high level of resilience communicating with customers.
- Hybrid working – 40% office based.
- Great compensation package and discretionary bonus.
- Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more.
- 25 days annual leave with 8 bank holidays and 3 volunteering days.
- Additional annual leave can be purchased.
Experian is also proud to be an Equal Opportunity and affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Customer Service Advisor employer: Experian Health
Experian is an exceptional employer, offering a vibrant work culture at our Nottingham Customer Experience Centre where your contributions truly matter. With a strong focus on employee development, we provide ongoing training and career progression opportunities, alongside a competitive benefits package that includes hybrid working, generous annual leave, and health care support. Join us to make a meaningful impact on customers' lives while enjoying a supportive and inclusive environment.
