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- Tasks: Support clients with Decision Analytics software and manage incident reports.
- Company: Join Experian, a global leader in data and technology, transforming lives through insights.
- Benefits: Enjoy flexible working hours, 25 days vacation, and a comprehensive social benefits package.
- Why this job: Be part of an inclusive team that values diverse perspectives and personal growth.
- Qualifications: Fluent in Spanish and English, with previous Service Desk experience and strong communication skills.
- Other info: Experience a friendly work environment with opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
You will provide the service support of Decision Analytics software applications to all EMEA clients during the agreed Service Hours and to log all issues into the support incident management software and work with the dedicated support teams to provide effective resolution to clients. You will report into the Customer Service Manager.
What you will do:
- Be a first point of contact for internal users and external users;
- Participate in the management & Incident desk functions to support DA Software and Hosted Solutions;
- Incident desk – Logging, management, escalation, prioritization, and communication back to end-users;
- Ensure all services are delivered within the agreed service levels and performance standards;
- Provide clients with monthly reports related to both Hunter and Transact utilisation;
- Assist the service manager in the creation, implementation and management of SLA\’s and OLA\’s for both internal and external clients.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
Why us?
No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we\’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.
We look for you to bring:
- High level of Spanish language;
- High level of English language;
- Client focus – readiness to listen and respond to Client issues and requests;
- Readiness to develop close relationships with other teams and external clients;
- Strong communication skills;
- Previous Service Desk experience;
- Experience with analysis of reported issues and logging as either Incidents or requests;
- Familiarity with Service Desk User Manual.
What you will get:
- Work environment – excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
- Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
- Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
- Opportunity for flexible working hours and home office.
- Personal Development – career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials & books.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Experian Careers – Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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Service Desk Analyst with Spanish employer: Experian Group
Contact Detail:
Experian Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst with Spanish
✨Tip Number 1
Brush up on your Spanish and English communication skills. Since this role requires a high level of both languages, practice speaking and writing in these languages to ensure you can effectively communicate with clients and colleagues.
✨Tip Number 2
Familiarise yourself with common service desk tools and incident management software. Understanding how to log and manage incidents will give you a head start in the role and show your proactive approach during interviews.
✨Tip Number 3
Demonstrate your client focus by preparing examples of how you've successfully resolved client issues in the past. This will highlight your readiness to listen and respond to client needs, which is crucial for this position.
✨Tip Number 4
Research Experian's services and values. Understanding their mission and the specific software applications you'll be supporting will help you align your answers during interviews and show your genuine interest in the company.
We think you need these skills to ace Service Desk Analyst with Spanish
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in service desk roles and any familiarity with decision analytics software. Emphasise your language skills in both Spanish and English, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your client focus and communication skills, and how you can contribute to maintaining high service levels.
Showcase Relevant Skills: Clearly outline your previous service desk experience and any specific tools or software you've used. Highlight your ability to log and manage incidents effectively, as well as your readiness to develop relationships with clients and teams.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Service Desk Analyst.
How to prepare for a job interview at Experian Group
✨Brush Up on Your Language Skills
Since the role requires a high level of both Spanish and English, make sure to practice speaking and understanding both languages. You might be asked to demonstrate your language proficiency during the interview, so be prepared to engage in conversation in both languages.
✨Understand the Service Desk Function
Familiarise yourself with the key responsibilities of a Service Desk Analyst, especially in relation to incident management and client communication. Be ready to discuss your previous experience in similar roles and how you handled specific incidents or requests.
✨Showcase Your Client-Focused Approach
Experian values a client-focused mindset, so think of examples where you've successfully resolved client issues or built strong relationships with clients. Highlight your readiness to listen and respond to client needs during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Prepare by thinking of past experiences where you had to manage multiple incidents or requests, and how you ensured effective communication with end-users.
