At a Glance
- Tasks: Drive digital improvements using data and experimentation to enhance customer experience.
- Company: Join Experian, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy hybrid working, competitive pay, generous leave, and health benefits.
- Other info: Be part of a diverse team with excellent career growth potential.
- Why this job: Make a real impact on customer identity protection and financial opportunities.
- Qualifications: Experience in CRO, A/B testing, and eCommerce roles is essential.
The predicted salary is between 40000 - 50000 £ per year.
At Experian Consumer Services, Identity Plus is central to helping customers protect their identity while unlocking financial opportunities. This role is important in driving continuous improvement across our digital journeys—using data, experimentation and personalisation to enhance customer experience and deliver measurable commercial growth. This is a hybrid role based in our London office.
Work that matters – What you'll do
- Deliver the optimisation and experimentation roadmap for Identity Plus, driving improvements in conversion, engagement and retention.
- Design, implement and analyse A/B tests end-to-end, turning insights into relevant outcomes.
- Identify and deliver opportunities for upsell, cross-sell and churn reduction.
- Manage and prioritise the eCommerce testing backlog following organisational goals.
- Collaborate with Product, Analytics, UX and Engineering to deliver impactful experiments.
Experience and Skills – What you'll need to bring to the role & Experian
- Experience in CRO, optimisation or eCommerce roles.
- Experience running A/B testing and experimentation programmes.
- Experience using tools such as GA, Adobe or Mixpanel.
- Experience working in agile environments and managing backlogs or delivery cycles.
- Can translate data into clear, commercially focused insights and recommendations.
More about you
- A passion for continuous optimisation motivated by data decision making.
- Commercially focused, with an understanding of performance metrics.
- Organised and able to manage concurrent projects with pace across teams.
Benefits package includes:
- Hybrid working - 40% office based.
- Great compensation package and discretionary bonus plan.
- Core benefits include pension, bupa healthcare, sharesave scheme and more.
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Experian is also proud to be an Equal Opportunity and affirmative action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Optimisation Executive employer: Experian Group
Experian Consumer Services is an exceptional employer, offering a dynamic work environment in London that prioritises employee well-being and professional growth. With a strong focus on continuous optimisation and data-driven decision making, employees benefit from a hybrid working model, competitive compensation, and a comprehensive benefits package, including generous annual leave and opportunities for volunteering. The inclusive and purpose-driven culture at Experian has earned it recognition as one of the World's Best Workplaces™, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Optimisation Executive
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Experian Group are looking for when hiring for a Optimisation Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Experian Group for the Optimisation Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Experian Group as a Optimisation Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Experian Group’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Optimisation Executive.
We think you need these skills to ace Optimisation Executive
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Experian Group, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Experian Group's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Experian Group. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Experian Group
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Experian Group uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Experian Group. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
