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- Tasks: Support operations and deliver top-notch client support across Experian’s product range.
- Company: Join Experian, a global leader in data and technology with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid working, and generous leave options.
- Why this job: Make a real impact while gaining valuable experience in a dynamic environment.
- Qualifications: Current UK undergraduate with an interest in business processes and strong stakeholder management skills.
- Other info: Exciting career growth opportunities and a supportive Early Careers Network await you.
The predicted salary is between 22000 - 30000 £ per year.
As an Operations & Client Support Executive Placement Student, you will join the team responsible for supporting operational processes and delivering excellent client support across Experian’s product portfolio. You’ll play a key role in ensuring smooth onboarding, maintaining high service levels, and enabling clients to access the products they need promptly and accurately.
Reporting and Responsibilities
- Administrative Support: Provide critical administrative assistance to the Customer Success and sales team, including processing orders, tracking deployments, checking invoice detail and coordinating with internal departments to meet customer requirements.
- Customer Engagement: Act as a primary contact for customers, responding to enquiries, sharing product information, and ensuring a high level of customer satisfaction. Process client set-ups and configuration activities, ensuring adherence to guidance, compliance requirements, and internal quality standards.
- Sales Operations: Support activities by maintaining accurate sales data, generating performance reports, and contributing to strategic decision-making through data insights.
- Cross-Functional Collaboration: Work closely with wider operational teams to ensure timely and accurate delivery of products and facilitate effective communication between departments to streamline processes.
- Supporting Continuous Improvements: Contribute ideas to optimise efficiency across operational workflows.
To apply for this opportunity, you must be a current undergraduate at a UK university and be able to undertake a year in industry placement starting July 2026 and ending in August 2027. We accept applications from all degree backgrounds, but you will ideally study towards a Business, Numerical or related degree and have an interest in business processes. Due to the nature of the role, stakeholder management skills are important. You’ll also need to be accuracy-focused, as you will need to manage concurrent tasks at once. This role is based in London and requires you to work in the office at least twice weekly. Please only apply if this would be a suitable location for you.
Additional Information
- Application Closing Date: Sunday 15th February. Apply early! Roles may close sooner than expected due to high interest.
- Placement Dates: July 2026 – August 2027
- Annual Salary: £27,200
- For this role we aim to hold online Assessment Centres W/C 16th March (subject to change).
- Benefits package includes: Hybrid working, great compensation package and discretionary bonus plan, core benefits include pension, Bupa healthcare, sharesave scheme and more!
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Operations & Client Support Placement employer: Experian Group
Contact Detail:
Experian Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Client Support Placement
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in operations or client support roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Experian’s products and services. Knowing your stuff will help you stand out and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice common interview questions related to customer engagement and administrative support. Think of examples from your experience that highlight your skills in these areas—this will make you more confident during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Experian.
We think you need these skills to ace Operations & Client Support Placement
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations & Client Support role. Highlight relevant experiences and skills that align with the job description, like customer engagement and administrative support. We want to see how you can contribute to our team!
Showcase Your Skills: Don’t forget to mention any experience you have with data management or sales operations. If you've worked on projects that required accuracy and attention to detail, let us know! We love seeing how you’ve tackled similar challenges in the past.
Be Personable: Since this role involves a lot of customer interaction, it’s important to convey your communication skills. Use a friendly tone in your application and share examples of how you've successfully engaged with clients or resolved issues. We’re all about building relationships!
Apply Early!: We encourage you to submit your application as soon as possible. Our roles can close sooner than expected due to high interest, so don’t wait until the last minute. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at Experian Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations & Client Support role. Familiarise yourself with the key responsibilities like administrative support and customer engagement. This will help you articulate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a primary contact for customers, strong communication is crucial. Prepare examples of how you've effectively engaged with clients or resolved issues in the past. This will demonstrate your ability to maintain high service levels and ensure customer satisfaction.
✨Highlight Your Attention to Detail
Given the accuracy-focused nature of the role, be ready to discuss how you manage multiple tasks while maintaining precision. Share specific instances where your attention to detail made a difference, especially in processing orders or tracking deployments.
✨Emphasise Team Collaboration
Cross-functional collaboration is key in this position. Think of examples where you’ve worked closely with different teams to achieve a common goal. This will show that you can facilitate effective communication and streamline processes, which is vital for success in this role.
