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For Companies At a Glance
- Tasks: Lead product strategy for seamless login and onboarding experiences.
- Company: Join Experian, a global leader in data and technology.
- Benefits: Enjoy hybrid working, competitive pay, and generous leave policies.
- Why this job: Make a real impact by enhancing user engagement and experience.
- Qualifications: Experience in scaling consumer products and leading cross-functional teams.
- Other info: Be part of an award-winning workplace that values diversity and innovation.
The predicted salary is between 43200 - 72000 £ per year.
We're looking for a strategic and customer centric product leader to head up our newly formed Access & Activation Domain, reporting directly to the Chief Product and Commercial Officer. This domain brings together two critical journeys, Login and Onboarding and integrates them with our evolving Home experience to create a seamless, personalised entry point into Experian's Consumer Services product. This is a high-impact role focused on enabling more customers to access and return to our product, ensuring they understand its value and become regular users. You'll lead a cross-functional team through the next phase of growth, scaling recently launched journeys and driving innovation across the onboarding funnel.
What you'll deliver:
- A smooth login and onboarding experience that maximises conversion and re-engagement
- A personalised Home experience that guides users to the most relevant features and drives deeper product engagement
- A roadmap to increase the number of new customers who sign up and view their credit score, including those who are new to country or without existing credit
- Initiatives to ensure re-engaged customers can access the product seamlessly
- Adoption of cutting-edge capabilities that balance seamless access with fraud prevention
- A clear strategy to turn first-time users into loyal customers, particularly on the app
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
Experience and Skills
- Proven experience in scaling consumer-facing products, ideally in FinTech or app-first environments
- Strong understanding of user onboarding, authentication flows, and personalisation
- Data-driven – experience defining metrics, running experiments, interpreting data and using insights to inform decisions
- People leadership experience – leading top performing teams
- Experience working with cross-functional teams including engineering, design, and analytics
- Influence outcomes and foster collaboration across diverse teams and leadership levels including execs.
- Familiarity with fraud prevention technologies and balancing security with UX and commercial benefits
- A passion for customer experience and driving meaningful engagement
We're building a diverse team, if you're passionate about solving real-world problems and creating intuitive, impactful experiences, we'd love to hear from you.
Additional Information
- Hybrid and flexible working - 40% working in the office
- Great compensation package and discretionary bonus plan
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplacesâ„¢ 2024 (Fortune Top 25), Great Place To Workâ„¢ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Head of Product - Onboarding in Nottingham employer: Experian Group
Contact Detail:
Experian Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product - Onboarding in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Experian. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. Check out Experian's social media and website to get a feel for what they stand for and how you can fit in.
✨Tip Number 3
Showcase your passion for customer experience during interviews. Share examples of how you've driven engagement in previous roles, especially if it relates to onboarding or user experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team.
We think you need these skills to ace Head of Product - Onboarding in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Product role. Highlight your experience in scaling consumer-facing products and your understanding of user onboarding. We want to see how your skills align with our mission!
Showcase Your Data-Driven Mindset: We love numbers! Include examples of how you've used data to inform decisions in previous roles. Whether it’s running experiments or interpreting metrics, let us know how you’ve driven results through insights.
Highlight Leadership Experience: As a product leader, your ability to lead cross-functional teams is crucial. Share specific instances where you’ve influenced outcomes and fostered collaboration across diverse teams. We’re keen to see your people leadership skills in action!
Apply Through Our Website: Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and get the ball rolling. We can’t wait to hear from you and see how you can contribute to our team!
How to prepare for a job interview at Experian Group
✨Know Your Product Inside Out
Before the interview, dive deep into Experian's products, especially focusing on the onboarding and login experiences. Understand how these features work and think about ways to enhance them. This will show your genuine interest and help you discuss innovative ideas during the interview.
✨Showcase Your Data-Driven Mindset
Be prepared to discuss how you've used data to inform product decisions in the past. Bring examples of metrics you've defined, experiments you've run, and how insights from data have shaped your strategies. This aligns perfectly with the role's focus on increasing customer engagement through data.
✨Demonstrate Leadership Skills
As a Head of Product, you'll need to lead cross-functional teams. Share specific examples of how you've successfully led teams in the past, particularly in high-pressure situations. Highlight your ability to foster collaboration and influence outcomes across diverse groups.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific challenges related to user onboarding and fraud prevention. Think through potential scenarios and prepare your responses, focusing on balancing user experience with security. This will demonstrate your strategic thinking and problem-solving skills.
