At a Glance
- Tasks: Lead product innovation to enhance customer experiences and drive engagement.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy hybrid working, competitive pay, generous leave, and health benefits.
- Other info: Be part of an award-winning workplace that values diversity and inclusion.
- Why this job: Make a real impact on customer growth and experience in a dynamic environment.
- Qualifications: Proven experience in product leadership and a passion for customer engagement.
The predicted salary is between 80000 - 100000 £ per year.
We have a new opportunity for an established, high-impact product leader to join our Consumer Services function as Head of Product - Consumer Growth & Experience, reporting directly to the Chief Product and Commercial Officer. Your mission is to drive growth, engagement, and long-term customer value by creating seamless, personalised, and high-performing product experiences, by leading our new domain – Access and Activation, owning the end-to-end customer entry point and early lifecycle. You will lead and inspire a talented product team, setting direction, driving execution, and embedding innovation, ensuring more customers discover, access, and regularly engage with Experian, particularly our flagship credit score proposition.
What You’ll Be Doing
- Customer Experience & Personalisation
- Deliver seamless login and onboarding journeys that maximise conversion
- Evolve the Home experience into a personalised hub, driving deeper engagement
- Champion a customer-first mindset, aligning product experience with Experian’s brand purpose
- Innovation, Tools & AI
- Champion modern product tools, experimentation, and data-led ways of working
- Leverage AI-driven workflows and personalisation to enhance product experiences and efficiency
- Balance innovation with secure access and fraud prevention capabilities
- Leadership & Team Performance
- Lead, coach, and inspire a high-performing product team, driving accountability and outcomes
- Act as a hands‑on leader, setting clear direction while ensuring strong execution
- Influence and align cross-functional stakeholders, including senior leadership
- Customer Growth & Lifecycle Ownership
- Own strategy and delivery across acquisition, onboarding, activation, and early engagement
- Drive growth in new customers, credit score views, and app engagement, including underserved segments
- Optimise re-engagement and lifecycle journeys to increase retention and long-term value
- Data & Performance Driven Delivery
- Define and track key growth and engagement metrics across the funnel
- Use experimentation and analytics to optimise performance and prioritisation
- Translate insights into clear actions that drive measurable impact
Experience and Skills
- Proven experience as a senior product leader in a consumer-focused, digital environment
- Track record of leading and scaling teams while delivering measurable growth outcomes
- Experience using modern product tools and working with AI-enabled workflows or automation
- Strong experience across customer lifecycle, onboarding, activation, and engagement strategies
- Deep understanding of personalisation, app-first experiences, and conversion optimisation
- Highly data-driven, with hands‑on experience in experimentation and performance analysis
- Strong leadership presence, with the ability to influence at executive level and align cross-functional teams
- Understanding of security, authentication, and fraud prevention, balancing risk with seamless UX
- Passion for customer experience and driving meaningful engagement at scale
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus
- Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and affirmative action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Head of Product - Consumer Growth and Experience in Nottingham employer: Experian Group
Experian is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and innovation. With a strong focus on personalisation and customer experience, the Head of Product role provides the opportunity to lead a talented team while driving meaningful engagement and growth in a global data and technology company. Employees benefit from a hybrid working model, competitive compensation, and a supportive environment that celebrates diversity and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product - Consumer Growth and Experience in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Experian. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for interviews by diving deep into Experian's products and services. Show us how your experience aligns with our mission to enhance customer engagement and growth.
✨Tip Number 3
Be ready to showcase your leadership style. We want to see how you inspire teams and drive results, so have some examples up your sleeve that highlight your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining our team.
We think you need these skills to ace Head of Product - Consumer Growth and Experience in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in consumer-focused product leadership. We want to see how your skills align with our mission of driving growth and engagement.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven measurable growth outcomes in previous roles. We love numbers, so include metrics that demonstrate your impact!
Emphasise Customer Experience:Since this role is all about enhancing customer journeys, make sure to highlight your experience in creating seamless onboarding and engagement strategies. Show us your passion for customer experience!
Apply Through Our Website:We encourage you to apply directly through our careers site. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Experian Group
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Experian's products, especially the credit score proposition. Familiarise yourself with their features, benefits, and how they enhance customer experience. This will help you demonstrate your passion for the product and your ability to drive growth.
✨Showcase Your Leadership Style
As a Head of Product, you'll need to inspire and lead a team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching methods and how you drive accountability. Be ready to discuss how you align cross-functional stakeholders and influence at an executive level.
✨Emphasise Data-Driven Decision Making
Experian values a data-driven approach, so come prepared with examples of how you've used analytics to optimise product performance. Discuss specific metrics you've tracked and how your insights led to measurable outcomes. This will show that you can translate data into actionable strategies.
✨Demonstrate Customer-Centric Thinking
Highlight your experience in creating personalised customer experiences. Be ready to discuss how you've championed a customer-first mindset in previous roles, particularly in onboarding and engagement strategies. This aligns perfectly with Experian's mission to enhance customer value and drive meaningful engagement.
