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- Tasks: Support clients through their employment screening journey with excellent customer service.
- Company: Join Experian, a renowned company with a focus on innovation and diversity.
- Benefits: Enjoy hybrid working, competitive pay, 25 days leave, and great health benefits.
- Other info: Opportunities for career progression and a dynamic work environment await you.
- Why this job: Build your career in customer service while learning valuable skills in a supportive team.
- Qualifications: Customer service experience or a background in a customer-facing role is preferred.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting for a crucial Customer Service Executive position within our Background Checking team, based at our Nottingham office reporting into the team leader. You will be part of an important team within Experian. It allows you to grow both your customer service and administration skills. Additionally, it offers a career path that provides fantastic career progression and learning opportunities.
You will have experience of excellent customer service skills, which you use to support our clients and customers throughout their employment screening journey. You will conduct several of the component parts of the employment screening process. This will allow you to build your confidence and understanding of multiple screening processes, such as criminal record checks, DVLA and International checks. Working with your team, you will blend together problem solving skills and a keen eye for detail and making accurate decisions.
We are offering the chance for you to build a career within the Customer Services sector. You will work with a friendly team, where you will learn new skills and have the opportunity to work your way up within a renowned business.
Experience and SkillsWe're looking for someone with a proven Customer Service background. Alternatively, we're interested in someone who has had a previous customer-facing role. In this role, they dealt with customers on a daily basis, either face to face or through another medium, such as inbound or outbound telephone calls. We're after a team player, who can stay organised and self‑motivated to meet deadlines. Everyone has different experience, and so please don't rule yourself out if you cannot 'tick' all of the qualities mentioned above. Talk to us about the experience that you do have.
Benefits- Hybrid working – 40% office based
- Great compensation package and uncapped commission
- Core benefits include pension, Bupa healthcare, sharesave scheme and more!
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.
Experian is proud to be an Equal Opportunity and affirmatively action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or a special need that requires accommodation, please let us know at the earliest opportunity.
Customer Service Executive - Production Support in Nottingham employer: Experian Group
Contact Detail:
Experian Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Production Support in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Experian and their Background Checking team. Understanding their values and what they do will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service scenarios! Think about times you've dealt with tricky customers or resolved issues. Be ready to share these experiences, as they’ll show how you can handle similar situations in this role.
✨Tip Number 3
Show off your teamwork skills! Since this role is all about working with others, be prepared to discuss how you’ve collaborated in past jobs. Highlighting your ability to work well in a team will make you stand out.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your interest in the role and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Customer Service Executive - Production Support in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Skills: Don’t just list your previous roles; explain how your skills have helped you succeed in customer-facing positions. Use examples that demonstrate your problem-solving abilities and attention to detail, as these are key for this role. Let us know how you’ve made a difference!
Be Yourself: We value authenticity! When writing your application, let your personality shine through. Share your passion for customer service and why you’re excited about the opportunity at Experian. We want to get to know the real you!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting you on board with our fantastic team!
How to prepare for a job interview at Experian Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer queries or complaints in the past. This will show that you understand the importance of excellent service and can apply it in real situations.
✨Familiarise Yourself with Employment Screening
Take some time to research the employment screening process, especially the components mentioned in the job description like criminal record checks and DVLA checks. Being knowledgeable about these processes will demonstrate your genuine interest in the role and help you stand out.
✨Showcase Your Problem-Solving Skills
Prepare to discuss instances where you've successfully solved problems in a customer-facing role. Think of specific challenges you faced and how you approached them. This will highlight your ability to think critically and make accurate decisions under pressure.
✨Emphasise Teamwork and Organisation
Since this role requires being a team player, be ready to talk about your experiences working in teams. Share how you stay organised and motivated to meet deadlines, as this will show that you can contribute positively to the team dynamic at Experian.