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- Tasks: Assist customers with Credit Report queries and ensure a positive experience.
- Company: Global data and technology company with a supportive team culture.
- Benefits: Ongoing training, career progression, and a friendly work environment.
- Why this job: Join a dynamic team and help customers while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Handle 25-30 calls daily in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
A global data and technology company is seeking a Customer Service Representative in Nottingham. In this role, you will assist customers with Credit Report queries, ensuring a positive experience through effective communication.
You will handle 25-30 calls daily and receive ongoing training to enhance your skills. This position offers opportunities for career progression in a supportive team environment.
Credit Report Support Specialist in Nottingham employer: Experian Group
Contact Detail:
Experian Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Report Support Specialist in Nottingham
✨Tip Number 1
Make sure you know your stuff! Brush up on credit reports and common queries. This will help you sound confident and knowledgeable during the interview.
✨Tip Number 2
Practice your communication skills. Since you'll be handling calls, try role-playing with a friend or family member to get comfortable with answering questions and resolving issues.
✨Tip Number 3
Show enthusiasm for the role! Employers love candidates who are genuinely excited about the position. Let your passion for customer service shine through in your conversations.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Credit Report Support Specialist role. Plus, it’s the best way to stay updated on your application status.
We think you need these skills to ace Credit Report Support Specialist in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and handling queries. We want to see how your skills align with the Credit Report Support Specialist role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our supportive team environment.
Showcase Your Communication Skills: Since this role involves effective communication, make sure your application reflects your ability to convey information clearly and positively. We love candidates who can connect with customers effortlessly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board!
How to prepare for a job interview at Experian Group
✨Know Your Credit Reports
Familiarise yourself with the basics of credit reports and common queries customers might have. This will not only help you answer questions confidently but also show the interviewer that you're proactive and knowledgeable about the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to any questions asked and respond thoughtfully. This is crucial for a Customer Service Representative, as it reflects your ability to understand and address customer needs effectively.
✨Showcase Your Communication Skills
Prepare examples from your past experiences where you successfully communicated complex information to customers. Highlighting your ability to simplify jargon and ensure clarity will impress the interviewer and align with the job's requirements.
✨Emphasise Teamwork and Adaptability
Since this role offers career progression in a supportive team environment, be ready to discuss how you've worked well in teams before. Share instances where you adapted to new challenges or training, showcasing your willingness to grow and support your colleagues.
