At a Glance
- Tasks: Manage public sector accounts, ensuring customer satisfaction and driving growth.
- Company: Join Experian, a leader in data and analytics with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive pay, and generous leave policies.
- Other info: Be part of a diverse workforce where everyone can thrive.
- Why this job: Make a real impact in the public sector while collaborating with diverse teams.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an Account Manager to take ownership of a portfolio of existing public sector customers. The role is focused on retention, growth and long‑term value creation, while also acting as the connector between customers and Experian’s multiple business units to originate and deliver new opportunities. This role requires someone comfortable operating in complex public sector environments, navigating buying frameworks, and coordinating stakeholders across Experian to deliver joined‑up solutions.
Account Ownership, Retention & Growth
- Own and manage a defined portfolio of public sector accounts, acting as the primary commercial point of contact.
- Build strong, trusted relationships with customer stakeholders, ensuring high levels of satisfaction and contract retention.
- Develop and execute account plans focused on incremental growth, including upsell and cross‑sell opportunities.
- Proactively identify expansion opportunities aligned to customer objectives, regulatory pressures and policy change.
Cross‑Business Unit Collaboration
- Work closely with Experian business units (e.g. data, analytics, decisioning, platform and fraud services) to shape integrated propositions for public sector customers.
- Bring together specialists, pre‑sales and product teams to design solutions that address customer needs.
- Act as the “quarterback” across Experian, ensuring the right capabilities are engaged at the right time to generate new business.
Public Sector Commercial & Framework Management
- Navigate public sector procurement routes, including relevant buying frameworks (e.g. G‑Cloud and other compliant routes to market).
- Support customers through compliant purchasing processes, ensuring clarity on scope, commercials and delivery models.
- Work with internal commercial, legal and finance teams to manage contracts, renewals, variations and extensions.
Revenue & Performance Management
- Deliver against revenue, retention and growth targets for your account portfolio.
- Maintain accurate forecasting, pipeline management and reporting through CRM.
- Ensure activity aligns with Experian governance, compliance and ethical standards.
Experience and Skills
- Proven experience in an account management or customer‑facing sales role, selling into the public sector or regulated environments.
- Strong track record of retaining and growing existing accounts, selling data, software or platform solutions.
- Experience coordinating multiple internal teams to deliver customer outcomes.
- Understanding of public sector procurement and buying frameworks, or demonstrable ability to learn and navigate them quickly.
- Any experience of selling identity and fraud solutions is beneficial.
- Excellent stakeholder management, communication and presentation skills.
- A collaborative mindset, able to work effectively across Experian to meet the needs of the customer.
Benefits package includes:
- Hybrid working
- Great compensation package and uncapped commission
- Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Account Manager - Public Sector in Nottingham employer: Experian Group
Experian is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the public sector. With a strong focus on employee growth, we provide extensive training opportunities and a comprehensive benefits package, including hybrid working, generous annual leave, and health care options. Our commitment to diversity and inclusion ensures that every employee can thrive and contribute their unique perspectives, making Experian a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Public Sector in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the public sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your knowledge! Brush up on public sector procurement processes and buying frameworks. When you know your stuff, you’ll impress potential employers and demonstrate that you can navigate complex environments with ease.
✨Tip Number 3
Practice your pitch! Be ready to talk about how you’ve retained and grown accounts in the past. Use specific examples that highlight your skills in stakeholder management and collaboration across teams. This will show you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us at StudySmarter. Make sure your application reflects your passion for the public sector and your ability to deliver value to our customers.
We think you need these skills to ace Account Manager - Public Sector in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing public sector accounts and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've retained and grown accounts in the past. Numbers speak volumes, so if you’ve hit targets or improved customer satisfaction, let us know!
Demonstrate Your Understanding of the Public Sector:We’re looking for someone who knows their way around public sector procurement and buying frameworks. If you have experience navigating these environments, make sure to mention it. If not, show us your willingness to learn and adapt!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Experian Group
✨Know Your Accounts Inside Out
Before the interview, make sure you thoroughly research the public sector accounts you'll be managing. Understand their needs, challenges, and any recent developments in their sectors. This will help you demonstrate your ability to build strong relationships and show that you're genuinely interested in their success.
✨Master the Procurement Process
Familiarise yourself with public sector procurement routes and buying frameworks like G-Cloud. Being able to discuss these processes confidently will show that you can navigate complex environments and support customers through compliant purchasing processes.
✨Showcase Your Collaborative Spirit
Prepare examples of how you've successfully collaborated with multiple teams in previous roles. Highlight your ability to act as a 'quarterback' by bringing together specialists to deliver integrated solutions. This will illustrate your teamwork skills and your understanding of how to engage the right capabilities at the right time.
✨Demonstrate Your Growth Mindset
Be ready to discuss specific strategies you've used to retain and grow accounts. Share success stories where you've identified upsell or cross-sell opportunities, and explain how you aligned these with customer objectives. This will showcase your proactive approach and commitment to long-term value creation.
