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- Tasks: Manage and optimise experian.co.uk to enhance customer journeys and drive commercial success.
- Company: Join a leading brand focused on customer engagement and compliance.
- Benefits: Great pay, hybrid work, 25 days leave, and health benefits.
- Other info: Dynamic role with opportunities for growth and a supportive team culture.
- Why this job: Shape customer experiences and collaborate with diverse teams for impactful results.
- Qualifications: Experience in website management, optimisation, and collaboration in regulated environments.
The predicted salary is between 50000 - 65000 £ per year.
For many customers, experian.co.uk is their first interaction with our brand, making it a critical driver of engagement, acquisition and long-term value. Operating within a regulated environment, it's essential that the website not only performs commercially but also meets governance, compliance and brand standards. This role is important for shaping how we improve customer journeys, collaborate across partners and deliver a clear, prioritised roadmap that balances customer needs, commercial outcomes and regulatory requirements.
What you'll do
- Manage experian.co.uk, ensuring it performs against commercial, customer and regulatory goals.
- Improve optimisation of journeys and landing pages to improve conversion and customer experience.
- Build and manage a clear, prioritised optimisation roadmap in consideration of business goals.
- Collaborate with Product, Paid Media, Compliance, UX and Development teams to deliver improvements.
- Lead delivery from idea through to implementation, testing and performance analysis.
Experience and Skills
What you'll need to bring to the role & Experian
- Experience managing and optimising customer-facing websites, in a regulated environment.
- Experience building and delivering roadmaps while balancing commercial, technical and compliance needs.
- Experience with CRO, customer journeys and data-led optimisation.
- Demonstrated experience collaborating with multiple partners to influence and promote outcomes.
- Operate at both strategic and hands-on levels.
More about you
- Management skills with a collaborative mindset.
- Organised and able to manage competing demands.
- Experience with CMS platforms and working with development teams.
- Understanding of SEO, experimentation and workflow tools such as Jira (desirable).
Additional Information
- Hybrid role - 40% office base.
- Great compensation package and discretionary bonus plan.
- Core benefits include pension, BUPA healthcare and more.
- 25 days annual leave plus.
Website & Optimisation Manager in London employer: Experian Group
Contact Detail:
Experian Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Website & Optimisation Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your achievements and projects. This is especially important for roles like Website & Optimisation Manager where your work can speak volumes.
✨Tip Number 3
Prepare for interviews by researching the company and its competitors. Understand their website's performance and think of ways you could improve it. This shows you're proactive and genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Website & Optimisation Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Website & Optimisation Manager. Highlight your experience with customer-facing websites and optimisation strategies, especially in regulated environments. We want to see how your skills align with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer journeys and how you can contribute to our roadmap. Be sure to mention any relevant collaborations you've had with teams like UX or Development.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to improve conversion rates and customer experiences. Numbers speak volumes, so if you’ve got data to back up your successes, flaunt it!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Experian Group
✨Know the Website Inside Out
Before your interview, spend some time exploring experian.co.uk. Understand its structure, key features, and any recent changes. This will not only show your genuine interest in the role but also help you discuss how you can improve customer journeys and optimise landing pages.
✨Prepare for Collaboration Questions
Since this role involves working with various teams like Product, Paid Media, and Development, be ready to share examples of past collaborations. Think about specific projects where you influenced outcomes and how you managed competing demands while keeping everyone aligned.
✨Showcase Your Data-Driven Mindset
Be prepared to discuss your experience with data-led optimisation and conversion rate optimisation (CRO). Bring examples of how you've used data to inform decisions and improve website performance, as this is crucial for meeting both commercial and regulatory goals.
✨Demonstrate Your Organisational Skills
This role requires managing a prioritised optimisation roadmap, so highlight your organisational skills. Share how you’ve successfully balanced multiple projects in the past, ensuring that all stakeholders' needs were met while delivering on time.