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For Companies At a Glance
- Tasks: Manage and optimise the user experience on our eCommerce website.
- Company: Join Experian, a global leader in data and technology.
- Benefits: Enjoy hybrid working, competitive pay, and great perks.
- Why this job: Make a real impact on customer journeys and business growth.
- Qualifications: Experience in eCommerce and customer journey optimisation required.
- Other info: Dynamic role with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an eCommerce Executive to join our team on a 12‑month fixed‑term contract to cover maternity leave. You will manage and implement both executional and strategic initiatives on our public‑facing consumer website, experian.co.uk. You will play an important part in optimising the user experience, promoting engagement, and supporting business growth through digital strategies.
Responsibilities
- Help manage important customer journeys across experian.co.uk, handling daily requests for new content production, updating live content, and delivering optimisation tests to improve page performance.
- Provide regular updates and analysis on the performance of webpages and end‑to‑end journeys; report important conversion and engagement KPIs, heatmapping insights, and session replay findings.
- Optimisation Testing: Lead the delivery of the A/B testing roadmap across core paid media journeys. Attend Agile ceremonies (block planning, stand‑ups), define test briefs, manage development tickets, and conclude tests with analysis reports.
- Work with Acquisition, CRM, and Product teams to ensure the entire customer journey (from initial touchpoint to conversion) is seamless, relevant, and optimised. This includes aligning on campaign goals, messaging, and landing page experiences, and sharing insights to improve engagement, education, and conversion across channels.
- Content Delivery: Partner with Content and SEO teams to plan and implement their content roadmap for experian.co.uk.
- Project Management: Partner with the Product team on long‑term enhancements to ensure new features are effectively represented on experian.co.uk.
Experience and Skills
- Experience in an eCommerce or website management role.
- Experience with customer journey optimisation and conversion rate improvement.
- Proficiency with analytics tools (e.g., GA4) and heatmapping/session replay tools.
- Knowledge of A/B testing methodologies and experience managing test roadmaps.
- Good understanding of different marketing channels (e.g., SEO, Paid Media, CRM) and how they impact website performance.
- Experience using Jira or similar ticket management software.
Desirable
- Basic HTML/CSS knowledge and familiarity with SEO principles and best practices.
- Exposure to tools such as Optimizely, Hotjar, or similar.
Additional Information
- Benefits package includes:
- Hybrid working – 2 days a week in the office
- Great compensation package including discretionary bonus
- Core benefits including pension, Bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8
Ecommerce Executive - 12 month Secondment in London employer: Experian Group
Contact Detail:
Experian Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Executive - 12 month Secondment in London
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at Experian or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects, especially any optimisation tests or customer journey improvements you've worked on. This will help us see your practical experience in action.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of analytics tools and A/B testing methodologies. We want to see that you’re not just familiar with the concepts but can also discuss how you’ve applied them in real scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Experian.
We think you need these skills to ace Ecommerce Executive - 12 month Secondment in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the eCommerce Executive role. Highlight your experience in website management and customer journey optimisation, as these are key for us at Experian.
Showcase Your Skills: Don’t forget to showcase your proficiency with analytics tools and A/B testing methodologies. We want to see how you can contribute to improving our digital strategies!
Be Clear and Concise: When writing your cover letter, be clear and concise about why you’re a great fit for the role. Use specific examples from your past experiences that align with the responsibilities listed in the job description.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates.
How to prepare for a job interview at Experian Group
✨Know Your eCommerce Stuff
Make sure you brush up on your eCommerce knowledge before the interview. Familiarise yourself with the latest trends in customer journey optimisation and conversion rate improvement. Being able to discuss specific strategies or tools you've used, like GA4 or A/B testing methodologies, will show that you're not just a fan of the industry but have hands-on experience.
✨Showcase Your Analytical Skills
Since the role involves reporting on KPIs and analysing webpage performance, be prepared to discuss how you've used analytics tools in the past. Bring examples of how your insights led to actionable changes. This will demonstrate your ability to turn data into results, which is crucial for the position.
✨Collaborative Spirit is Key
This role requires working closely with various teams like Acquisition, CRM, and Product. Be ready to share examples of how you've successfully collaborated in previous roles. Highlight any experiences where you aligned campaign goals or improved user experiences through teamwork. It’s all about showing you can play well with others!
✨Prepare Questions About Their Strategies
Interviews are a two-way street, so come armed with questions! Ask about their current digital strategies or how they measure success on their website. This shows your genuine interest in the company and helps you gauge if their approach aligns with your skills and career goals.
