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For Companies At a Glance
- Tasks: Manage and optimise the user experience on our eCommerce website.
- Company: Join Experian, a global leader in data and technology.
- Benefits: Enjoy hybrid working, competitive pay, and generous leave policies.
- Why this job: Make a real impact on customer journeys and drive business growth.
- Qualifications: Experience in eCommerce and customer journey optimisation is essential.
- Other info: Be part of an award-winning culture that values diversity and innovation.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an eCommerce Executive to join our team on a 12-month fixed-term contract to cover maternity leave. You will manage and implement both executional and strategic initiatives on our public-facing consumer website, experian.co.uk. You will play an important part in optimising the user experience, driving engagement, and supporting business growth through effective digital strategies.
Responsibilities
- You will help manage important customer journeys across experian.co.uk, handling daily requests for new content production, updating live content, and delivering optimisation tests to improve page performance.
- Provide regular updates and analysis on the performance of webpages and end-to-end journeys; report key conversion and engagement KPIs, heatmapping insights, and session replay findings.
- Optimisation Testing: Lead the delivery of the A/B testing roadmap across core paid media journeys. Attend agile ceremonies (block planning, stand-ups), define test briefs, manage development tickets, and conclude tests with analysis reports.
- Work with Acquisition, CRM, and Product teams to ensure the entire customer journey (from initial touchpoint to conversion) is seamless, relevant, and optimised. This includes aligning on campaign goals, messaging, and landing page experiences, and sharing insights to improve engagement, education, and conversion across channels.
- Content Delivery: Partner with Content and SEO teams to plan and implement their content roadmap for experian.co.uk.
- Project Management: Partner with the Product team on long-term enhancements to ensure new features are effectively represented on experian.co.uk. Plan updates to align with release timelines, determine page changes or new pages, and define messaging for different audiences (existing vs. new customers).
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Experience and Skills
- Experience in an eCommerce or website management role.
- Experience with customer journey optimisation and conversion rate improvement.
- Proficiency with analytics tools (e.g., GA4) and heatmapping/session replay tools.
- Knowledge of A/B testing methodologies and experience managing test roadmaps.
- Good understanding of different marketing channels (e.g., SEO, Paid Media, CRM) and how they impact website performance.
- Experience using Jira or similar ticket management software.
Desirable
- Basic HTML/CSS knowledge.
- Familiarity with SEO principles and best practices.
- Exposure to tools such as Optimizely, Hotjar, or similar.
Additional Information
Benefits package includes:
- Hybrid working
- Great compensation package including discretionary bonus
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian\’s culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering… the list goes on. Experian\’s people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affordative Action employer. Innovation is a critical part of Experian\’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-DSI #LI-Hybrid
Grade:E/EB9
Experian Careers – Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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Ecommerce Executive employer: Experian Group
Contact Detail:
Experian Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Executive
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at Experian or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects, especially any optimisation tests or customer journey improvements you've worked on. This will help you stand out and demonstrate your expertise.
✨Tip Number 3
Prepare for interviews by diving deep into Experian's digital strategies. Familiarise yourself with their website and think of ways you could enhance user experience or drive engagement. Bring these ideas to the table during your chat!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Experian.
We think you need these skills to ace Ecommerce Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the eCommerce Executive role. Highlight your experience in website management and customer journey optimisation, as these are key aspects of the job.
Show Off Your Skills: Don’t forget to mention your proficiency with analytics tools like GA4 and any experience you have with A/B testing. We want to see how you can contribute to optimising our consumer website!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and skills at a glance.
Apply Through Our Website: We encourage you to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Experian Group
✨Know Your eCommerce Basics
Make sure you brush up on your eCommerce knowledge, especially around customer journey optimisation and conversion rate improvement. Familiarise yourself with the latest trends and tools in the industry, like GA4 and A/B testing methodologies, as these will likely come up during your chat.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used analytics tools in previous roles. Bring examples of how you've analysed webpage performance or customer journeys, and be ready to talk about key KPIs you've tracked. This will show that you can provide valuable insights to improve engagement and conversion.
✨Collaborate Like a Pro
Since this role involves working with various teams, highlight your experience in cross-functional collaboration. Share specific examples of how you've partnered with content, SEO, or product teams to achieve common goals. This will demonstrate your ability to work effectively within a team environment.
✨Prepare Questions About Their Strategies
Come armed with thoughtful questions about Experian's current digital strategies and how they measure success. This shows your genuine interest in the company and the role, plus it gives you a chance to assess if their approach aligns with your own values and skills.
