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- Tasks: Manage and optimise the user experience on our consumer website, experian.co.uk.
- Company: Join Experian, a global leader in data and technology.
- Benefits: Enjoy hybrid working, competitive pay, and generous leave options.
- Why this job: Make a real impact on customer journeys and business growth through digital strategies.
- Qualifications: Experience in eCommerce, analytics tools, and customer journey optimisation.
- Other info: Be part of an award-winning culture that values diversity and innovation.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an eCommerce Executive to join our team on a 12‑month fixed‑term contract to cover maternity leave. You will manage and implement both executional and strategic initiatives on our public‑facing consumer website, experian.co.uk. You will play an important part in optimising the user experience, promoting engagement, and supporting business growth through digital strategies.
Responsibilities
- Help manage important customer journeys across experian.co.uk, handling daily requests for new content production, updating live content, and delivering optimisation tests to improve page performance.
- Provide regular updates and analysis on the performance of webpages and end‑to‑end journeys; report important conversion and engagement KPIs, heatmapping insights, and session replay findings.
- Optimisation Testing: Lead the delivery of the A/B testing roadmap across core paid media journeys. Attend Agile ceremonies (block planning, stand‑ups), define test briefs, manage development tickets, and conclude tests with analysis reports.
- Work with Acquisition, CRM, and Product teams to ensure the entire customer journey (from initial touchpoint to conversion) is seamless, relevant, and optimised. This includes aligning on campaign goals, messaging, and landing page experiences, and sharing insights to improve engagement, education, and conversion across channels.
- Content Delivery: Partner with Content and SEO teams to plan and implement their content roadmap for experian.co.uk.
- Project Management: Partner with the Product team on long‑term enhancements to ensure new features are effectively represented on experian.co.uk.
Experience and Skills
- Experience in an eCommerce or website management role.
- Experience with customer journey optimisation and conversion rate improvement.
- Proficiency with analytics tools (e.g., GA4) and heatmapping/session replay tools.
- Knowledge of A/B testing methodologies and experience managing test roadmaps.
- Good understanding of different marketing channels (e.g., SEO, Paid Media, CRM) and how they impact website performance.
- Experience using Jira or similar ticket management software.
Desirable
- Basic HTML/CSS knowledge and familiarity with SEO principles and best practices.
- Exposure to tools such as Optimizely, Hotjar, or similar.
Additional Information
- Benefits package includes: Hybrid working – 2 days a week in the office.
- Great compensation package including discretionary bonus.
- Core benefits including pension, Bupa healthcare, sharesave scheme and more.
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering… the list goes on. Experian's people first approach is award‑winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Ecommerce Executive - 12 month Secondment employer: Experian Group
Contact Detail:
Experian Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Executive - 12 month Secondment
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at Experian. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with customer journey optimisation and A/B testing. This will help us see how you can contribute to our team.
✨Tip Number 3
Be ready for the interview! Brush up on your knowledge of analytics tools and marketing channels. We want to see that you’re not just a fit for the role but also passionate about what we do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Experian.
We think you need these skills to ace Ecommerce Executive - 12 month Secondment
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the eCommerce Executive role. Highlight your experience in website management and customer journey optimisation, as these are key aspects of the job.
Show Off Your Skills: Don’t forget to mention your proficiency with analytics tools like GA4 and any experience you have with A/B testing methodologies. We want to see how you can contribute to optimising our consumer website!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and skills at a glance.
Apply Through Our Website: We encourage you to submit your application through our careers site. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Experian Group
✨Know Your eCommerce Basics
Make sure you brush up on your eCommerce knowledge, especially around customer journey optimisation and conversion rate improvement. Familiarise yourself with the latest trends and tools like GA4 and heatmapping software, as these will likely come up during your interview.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used analytics tools in previous roles. Bring examples of how you've reported on KPIs or conducted A/B tests. This will demonstrate your ability to analyse data and make informed decisions, which is crucial for the role.
✨Understand the Company’s Digital Strategy
Research Experian's digital strategies and their approach to user experience. Be ready to discuss how you can contribute to their goals, particularly in optimising the consumer website. Showing that you understand their mission will set you apart from other candidates.
✨Prepare for Project Management Questions
Since project management is a key part of this role, think about your experience with tools like Jira and how you've managed projects in the past. Be ready to share specific examples of how you've collaborated with teams to deliver successful outcomes.
