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- Tasks: Help customers access Experian products and resolve queries while ensuring compliance with security standards.
- Company: Join Experian, a global leader in data and technology, transforming industries and empowering individuals.
- Benefits: Enjoy flexible working hours, 25 days vacation, and a comprehensive social benefits package.
- Why this job: Be part of a supportive team culture focused on personal development and making a social impact.
- Qualifications: Bachelor's degree and 1+ years in client support; strong communication and Microsoft skills required.
- Other info: Experience a friendly work environment with opportunities for professional growth and fun activities.
The predicted salary is between 28800 - 43200 £ per year.
The Client Access Management Team is responsible for the delivery of identity and access management services for UK&I Experian customers and products. Reporting to the Manager Client Access Management your primary goal is to ensure that our customers have the right access to the right products at the right time. This is a client-facing and client-focused role.
What you\’ll do:
- Guide customers through the access request process and resolve related queries.
- Validate information and provision access for select Experian products.
- Support client contact attestation and user access reviews.
- Ensure compliance with internal policies, audits, and global security standards.
- Help meet CIAM KPIs and SLAs through efficient workload management.
- Identify and suggest process improvements; update documentation.
- Help onboard new colleagues and support team collaboration.
- Perform new customer checks, manage account setup, and monitor license renewals.
- Follow escalation and complaint procedures.
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in experienced people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com .
Experience and Skills
We look for you to bring:
- Bachelor\’s degree in a relevant field (e.g., Business, IT, or related discipline)
- 1+ years of experience in a similar client support or administrative role.
- Accuracy in processing information.
- Effective communicator across all levels.
- Proficient in Microsoft Word and Excel.
- A team player who supports others and contributes to shared goals.
Additional Information
You will get:
- Personal Development – career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
- Work environment – excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Client Access Management Executive employer: Experian Group
Contact Detail:
Experian Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Access Management Executive
✨Tip Number 1
Familiarise yourself with identity and access management concepts. Understanding the basics of how access requests are processed and the importance of compliance will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role is client-facing. Practising how to clearly explain complex processes can set you apart and show that you're ready to guide customers through their access requests.
✨Tip Number 3
Research Experian's products and services. Being knowledgeable about what the company offers will demonstrate your genuine interest in the role and help you answer questions more confidently.
✨Tip Number 4
Network with current or former employees of Experian. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Client Access Management Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Access Management Executive. Familiarise yourself with identity and access management services, as well as the specific tasks mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your client support experience, communication skills, and proficiency in Microsoft Word and Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background and skills make you a great fit for the Client Access Management Team and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented clearly.
How to prepare for a job interview at Experian Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Access Management Executive. Familiarise yourself with identity and access management services, as well as the specific products offered by Experian. This will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Communication Skills
Since this is a client-facing role, effective communication is key. Prepare examples of how you've successfully communicated with clients in the past, especially in resolving queries or guiding them through processes. This will highlight your ability to connect with customers and provide excellent service.
✨Highlight Your Team Player Attitude
Experian values collaboration, so be ready to discuss your experiences working in teams. Share instances where you supported colleagues or contributed to shared goals, as this will show that you can work well within their team-oriented environment.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, brush up on internal policies, audits, and global security standards relevant to identity and access management. Be prepared to discuss how you would ensure compliance and suggest process improvements based on your previous experiences.
