Wholesale Account Manager - EMEA

We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else, while providing One Global Experience, giving Visibility, Control and Security through expereoOne.

Expereo believes in the power of Internet connectivity. As the world\’s largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business\’ productivity with flexible and optimal Internet performance.

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

About the Role

We are seeking an experienced and results driven Account Manager for our Wholesale division to join our growing team and lead our sales efforts with specific focus on internet connectivity services. This pivotal role involves managing and developing relationships with Tier 2 global carriers, primarily within the EMEA region. The successful candidate will be responsible for driving new business revenue growth, expanding partnership opportunities, and ensuring high levels of customer satisfaction through tailored solutions and expert account management.

THE RESPONSIBILITIES:

Here are how your day-today responsibilities of the role will look like, but are not limited to:

• Develop and execute strategic sales plans to achieve company sales targets and objectives to drive volume sales of internet technology services such as DIA and BIA.
• Identify new business opportunities and upsell existing services to maximize revenue from strategic carrier accounts.
• Lead negotiations for pricing, and contractual terms, ensuring mutually beneficial outcomes while maintaining compliance with company policies.
• Analyze market trends, competitor activities, and customer needs to drive sales strategies and stay ahead of the competition.
• Establish and maintain strong relationships with key clients, partners, and industry stakeholders to drive business growth and customer loyalty.
• Coordinate with internal teams such as product management, technical support, and billing to ensure seamless service delivery and customer satisfaction.
• Maintain accurate and timely reports on account performance, sales pipeline, and strategic initiatives

COMPETENCIES

Experience:

• Applicants should possess a minimum of five to seven years of relevant experience in accordance with skills we have highlighted, along with a proven track record of selling into Tier 1 and Tier 2 global telecom carriers.
• Extensive experience in wholesale telecommunications selling, especially selling global internet products.
• Demonstrable success in managing complex negotiations and closing high value contracts.
• Strong understanding of the operational and commercial models within the wholesale telecom industry.
• Ability to work independently and as part of a collaborative team, managing multiple accounts and priorities simultaneously.
• Proficiency in using CRM tools to track leads, manage customer interactions, and maintain accurate sales records.

Industry Knowledge and Strategic Thinking:

• Comprehensive understanding of internet technologies including DIA, BIA, FWA and Satellite.
• In-depth knowledge of the global telecom marketplace, with an emphasis on Tier 1 and Tier 2 carrier dynamics.
• Strong contacts within the Tier 1 and Tier 2 carrier community, with an existing network of strategic relationships is desirable.

Adaptability:

• Comfortable working in a fast-paced and evolving industry.
• Open to adapting sales strategies to meet changing market dynamics.

Negotiation and Presentation Skills:

• Exceptional communication, negotiation and presentation skills with the ability to influence at senior levels.
• The ability to deliver persuasive presentations to potential clients and represent the company in a professional manner.

Collaboration and Cross-Functional Skills:

• Ability to work closely with other departments such as marketing, product development, and customer support to align sales efforts with overall company objectives.

Beyond the Job

We’re proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work.

EEO (Equal Employments Opportunities) Statement:

Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.